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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Finding the right flight was easy with eDreams and definitely will use it again.
Dear Hector G,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service
Thank you! All is well and I appreciate the deals.
They didn't refund my money and it's been over a year and half… (it got canceled due to covid and since then they didn't give me my money back! And they don't reply on emails so good luck with me! :(
Good. Very very good. Nice and good. Thank you very much! Good. Very very good. Nice and good. Thank you very much! Good. Very very good. Nice and good. Thank you very much!
Dear Nandan S,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Easy and until now no problem
Easy to find information
Great
Dear Malaïka S,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Dear Amada M,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Bien. Hice todo de forma sencilla espero que salga todo bien
Got email quickly when and was reasonable price. They also continue updating me about my booked flight.
Dear Michael K,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
Your flight AF1125 OCT13 is experiencing disturbances. We apologize. New booking: AF1125 OCT14 LIS-CDG 05:40. Use the booking code SSM56A to check your entire trip https://wwws.airfrance.fr/s/0MFSlU. You can collect your new boarding pass online or at the self-service kiosks at the airport and check other available services.
Waiting for my refund for over 5 months. I buy refundable ticket and every call same answer, we send money on your account and after 5 minths still nothing. I made report to U. S department of transportation so waiting to answer from them. Whoever have same problem can do same like me by sending report to this guys. They are scammers nothing else, my last ever booking with edreams because you can travel and deal with them just in your dreams that is true!
I bought a round trip from Bali to Kathmandu with edreams, 5 days later the airline *malaysia airlines cancelled the flight and refused to provide an alternative in a timeframe over a month. Edreams said would raise my refund together with the airline but could take up to 6 months. Well 6 months past now and still haven't seem my $900 USD spent with this company. This was a robbery, paid my ticket in full, 5 days later they cancel the ticket, say will hold your money for 6 months but in fact they will never get it back to you. Justice must be made upon this dirty business.
I had a good time during the process since it was very easy and was very accessible to me. And I enjoyed the process. Thanks
Dear Eric A,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service"
Found the trip I was looking for with easy and cheaper than other offerings.
Dear Marco Q,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Dear Taize S,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Dear Joyce V,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ly S,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service