On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I received my confirmation as expected. However, the following day I received a somewhat confusing email that seemed to imply it was time for me to log on to get my boarding pass -- 3 months in advance of the actual flights. This caused me to go back to be sure I'd booked the proper flights. I'd simply suggest you review your standard emails from the perspective of a first time user and be sure you're not inadvertently creating confusion for them.
At your site it was saying that I can have a personal item and a carry on bag.
As I realized afterwards I can have only my personal item when traveling.
It s ok, nu o i tuoi occhi e ok no se si è mai capitato che mi ai fatto un po' è la cosa che non si sa che è successo qualcosa che mi ai fatto un po' è la mia migliore di tutti i suoi capelli rossi non si è mai troppo vecchi e ti voto la tua voce mi ai ah euebdn
Dear Hayri Ö,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Don't be fooled by the cheap prices, trash of a website, trash of a costumer service, stay far far away.
Too much spam when i bought the tickets. Was forced to join prime membership. Was hard to cancelled this membership. Felt freuded.
Utterly usless company who waist your time. My flights from Sydney to Singapore and Singapore to Sydney on return leg were downgraded from premium economy to economy. I've called the 4 times re a refund or re instate ticket and to no avail. Just get run around again and again. They even confirmed the ticket had been upgraded back to PE which was not true, i received the new e ticket and still economy
I would never use them again oh if your in Australia heres there number, *******954
Bad experience because you change my flying from spirit to allégiant. 2nd I don't buy for a connection fly.
I tried sevral times to check in luggage and get the answer that it is only possible at the airport. Hopeless...
I was travelling from and to Helsinki - Stockholm by Norwegian Airlines. EDream quoted 112€ and charged by both eDream and Norwegian Airlines but after traveling eDream took agai €54,99 more from my master card. Tried to contact to eDream could not complain. They looted my money from my master card. Beaware with this site.
The prices were good, easy to book. I will certainly use this site again in the future
Dear Vaggelis A,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was good except I was not able to pick our seats and on my receipt it doesn't show the times of our flights.
This is a terrible company to use! Avoid at all costs. They booked the wrong dates for my flight and blamed me. I know this to be the case because after I made the booking they sent me an email for a car rental for my time away they used the correct dates on that email. So somewhere in their booking process they have made a mistake and refuse to take accountability or change it. Now I have to pay the same prices of the entire flights to change it. Their customer service is useless, just a copy and paste answer even after I send the the proof.
Very good customer service and good price to compete with other sites
Dear Xabier M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I received my itinerary which was very details along with additional services that were available if i needed, including rental a car services, other hotel booking/reviews & discounts available.
Dear Sean P
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Was ok but I don't think there is any reason to write more
Dear Feitknecht R,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Tan P,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very easy but to many emails about the same matter
Dear Gunnar U,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service
It was a very good experience everything was notified and everything was fine thank you very much
Dear Santiago P,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service
I had a wonderful, easy time getting my experience, but then was pulled into a membership. I would do it again, but know I have to cancel the membership so as not to receive a barrage of email offers.
Dear Jude H,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Barry B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service