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eDreams

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.


edreams.com
Founded in 1999
Madrid, Madrid, Spain
+544
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eDreams Reviews Summary

The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
2 reviews
0 helpful votes
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Satisfaction Guaranteed
October 16, 2022

I was new at booking my own Flight on-line and a little nervous about it, but I was happy and proud of myself to do it with the instructions from your bookingbot I think that's what you call the instructor app? Anyway I have to do some tweaking but I am sure all will be well.

Date of experience: October 16, 2022
Dina A. eDreams Rep
over a year old

Dear Jim K,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service

Malta
1 review
0 helpful votes
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Wonderfull
October 16, 2022

I have done few tickets which was very good all the service about on time one flight was cancel it was very painful also I would like to request upon the next flight please send email before the day many thanks

Date of experience: October 16, 2022
Dina A. eDreams Rep
over a year old

Dear Mohammad U,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service

Luxembourg
1 review
0 helpful votes
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First of all does it make sense? To write a review? What is the benefit? I put a review, and so what? They did not return my money up to now. I bought ticket on 4 October 2021, for 2 People it costed me 28 000 Russian Rubles. E dreams did not return my money. It is crook Company. They will never return your money, these are the thieves. Professional bandits. They will write to you apologies and all sort of nonsense and yet continue stealing your money. I paid with credit card, I lost so much money for 1 year paying interest. These people do everything purposely, there are some petitions against them, they dont care. Thieves don't care, thieves do not have curtesy

Date of experience: October 16, 2022
Texas
1 review
0 helpful votes
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Terrible
November 15, 2022

This company is by far the worst of the worst if it comes to customer service. They are impossible to reach, after trying for ages I have spoken to many of their customer service agents who are definitely not situated in the UK and/or Europe.

I've started my request for a refund almost 2 months ago, a refund I had to ask for because Edreams send me an email saying 1 of my flights wasnt booked. So not a refund I wanted to be asking for.

I strongly advise everyone to find a different partner for booking flights. Worst company ever.

eDreams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 15, 2022
Belarus
1 review
0 helpful votes
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Newsletters
October 15, 2022

Convenient and clear site, good support service. It is not entirely clear that the mailing to the e-mail address associated with changes in the flight. This happens every day. Every day you need to confirm something. All the time there is a feeling that the ticket either does not exist at all, or the ticket is not booked. A very exciting situation. The trip planned is very difficult, expensive in total cost, and very desirable. Daily mailings create unnecessary stress

Date of experience: October 15, 2022
Dina A. eDreams Rep
over a year old

Dear Anastasiya U,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service

Ireland
1 review
0 helpful votes
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Very bad edreams
November 14, 2022

Edreams I am still waiting on refund from 8th August 2022 that edreams are holding. Booked flight i.febrFebruary

Date of experience: October 15, 2022
New Jersey
1 review
0 helpful votes
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Great Value
October 15, 2022

Great value and an easy experience. It was a cheap flight and fit right into my schedule.

Date of experience: October 14, 2022
Dina A. eDreams Rep
over a year old

Dear Kathie P,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service

Turkiye
1 review
2 helpful votes
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Satisfied Customer
October 14, 2022

I booked a flight to Istanbul and got my booking confirmation after about 5 hours. Having read the reviews, most of which were unnecessarily negative, panick had gripped me but the moment my tickets were confirmed I was so excited.
EDreams is legitimate, efficient and have the best deals so far. We had no issues traveling with my wife and we encourage anyone in doubt to try them out

Date of experience: October 14, 2022
Dina A. eDreams Rep
over a year old

Dear James W,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service

California
1 review
0 helpful votes
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Good
October 14, 2022

Very quick and easy, price is competitive. The prime is not really worth it, it can include free cancelation, not only the fee.

Date of experience: October 14, 2022
Dina A. eDreams Rep
over a year old

Dear Thanh L,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service

Kansas
1 review
0 helpful votes
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I had a problem booking. Through emails, the problem was resolved very quickly.

Date of experience: October 14, 2022
Malta
1 review
0 helpful votes
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Good service
October 14, 2022

As I Travel to Scotland very often due to my work as an offshore Rig Worker with Valaris I find
E Dreams very helpful in finding me flights which are reasonable and suitable for my timetable.

Date of experience: October 14, 2022
Dina A. eDreams Rep
over a year old

Dear Mark B,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service

Australia
1 review
0 helpful votes
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Flight from Brisbane to Perth Australia
November 13, 2022

I booked this flight with a grand total payment of $2,178,39c, my credit card was charged $3,493.56c.
To say i wasnt happy is an understatement.

eDreams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 14, 2022
Pakistan
1 review
0 helpful votes
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Just started
November 13, 2022

Too early to comment as I have just started using it

eDreams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 14, 2022
Romania
1 review
0 helpful votes
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Nice
October 14, 2022

Nice nice nice nice nice bicd nice nice nice nice nice

Date of experience: October 14, 2022
Dina A. eDreams Rep
over a year old

Dear Miriam L,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service

Malaysia
1 review
0 helpful votes
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Easy booking tool
October 14, 2022

Very good no issues at all using edreams booking tool

Date of experience: October 14, 2022
Dina A. eDreams Rep
over a year old

Dear Salim A,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service

New York
1 review
0 helpful votes
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American Airlines
October 14, 2022

So far no troubles. Just worried about Mybreturn trip on Frontier. They always try to add fees to the ride.

Date of experience: October 14, 2022
Dina A. eDreams Rep
over a year old

Dear Fred P,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service

Lithuania
1 review
0 helpful votes
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Very good platform to use
October 14, 2022

Better than other platforms that I used for tickets booking.

Date of experience: October 14, 2022
Dina A. eDreams Rep
over a year old

Dear Jurij M,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service

Spain
1 review
0 helpful votes
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Never ever again,
Day light robbers!
Charging you for a flexible tickets but they won't change the dates when you need.
Waste of time kills your holiday.
No real intention to help you!
I am so pissed off.

eDreams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 14, 2022
Malta
1 review
0 helpful votes
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No confirmation email
November 12, 2022

I use edreams a lot, I have the Prime Account, but this time I received no confirmation email for my booking. I left a comment here and I was very quickly contacted by a member of staff, asking me to check my emails and spam (which I had already done several times).
The email was sent to me, with the correct confirmation, so the problem was resolved. I like edreams and use them a lot, this was obviously just a technical hitch (either my side or their's) that was quickly resolved. Thank you very much.

Date of experience: October 13, 2022
Gambia
1 review
0 helpful votes
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Resend my traveling details
October 13, 2022

Dear sir /madam,
Can u please resend my E- tickets I couldn't find them in my email
Your usual computation highly anticipated

Date of experience: October 13, 2022
Dina A. eDreams Rep
over a year old

Dear Musa B,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Regarding your request about your flight details, we would ask you to check your Inbox, as the confirmation email has been sent.

Sincerely,

Customer Service