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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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EDreams is a great service. Have used them several times now to find great deals. Never dissatisfied
YES i did not see time departure time what time and airport address
Dear Gurmeet D,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Dear Biance S,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Didn get any issues and have a good experience booking my fly with you and I will used you again
Dear Hector L,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Greatehshdhdhshahahhnnahahahajajdjdjsjajajsksksksksksks
Dear Ljiljana S,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was fast and easy to navigate in my iPhone. Pricing of the flights and hotels are reasonable.
Dear Mercedes R,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Good experience without setbacks. Several options with flights for any necessities.
Dear Luis M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Hi,
I just purchased a ticket which is $1070. 87, but it shows on my bill is $1729. 05. Is this cheating?
Good and fast process, received email notification in few seconds. Price is cheaper than others
Dear Noraziah Z,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Todavía no me mandan código aerolinea
Entonces me parece que no está del todo bien el servicio entregado, la compra fue oportuna su confirmación tomó 24hrs y como decía aun hay información pendiente. Espero recibir estos datos, pero en general fácil usarla. Te diremos que ver cómo se da todo más cerca de la fecha de viaje
I have never used this used eDreams previously but so far I have had a good experience.
Dear Matthew Q,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
They help me a lot with to solve a problem that I have with the app, that made me buy a 2 tickets for me at the same flight!
Im super grateful for the suport service by Idream!
Thanks a lot again!
Dear Lorena L,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The owner of the account is Artan Muftiu, and before logging in, the name Artan appeared. Now after Artani ordered the ticket for Yllka Plasari, the credentials have not changed, but Yllka appears as the owner after logging in.
Yllka Plasari is a traveler but not the holder of this account. Yllka Plasari has another account with other credentials.
So I will change the name below nga Yllka Plasari to Artan Myftiu, since I own the account and the email came in my privat email (*******@bluewin.ch)
This is very strange while the service is perfect.
Dear Artan M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
E-dreams is the most flexible and cheap, thank you
Dear Natela U,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I just have to wait for my travel tickets, perhaps is to early?
Thanks.
Dear Dionicio C,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
They didnt make troubles. Was very smooth. Flight was even ready before time. No stupid waiting times. Everything went quickly. No troubles to my baggage. They were very friendly and responsive to my needs.
Dear Binyamin H,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
As far as booking a flight goes, it was good thank you.
Dear Matthew J,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I had to change my flight, what a muck around, hours on the phone, a $700 "mediation" fee. I tried to then upgrade my seat, bounced between edreams and the airline. Just save yourself time and money and book direct, it's cheaper.
Good, easy and helpful. We are delighted to choose eDreams
Dear Franjo P,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Answer: Dont believe them. They are a scammer company and just tried to scam me out of my funds. Contact your Credit Card company and file a dispute. SDreams methodology is to frustrate you until you give up from wasting so much time and they get to keep our money. Your Credit Card issuer is on your side and will revers the charges
Answer: Yes I would like to participate in a class action law suit against this company who has no customer service or any way to get money back! I lost $5807 to this fraudulent company and want it back
Answer: I have the same issue. There is no help (from them) available. I gave up calling after three months... which I am sure most people do; they count on this. The savings is modest with their pricing; and hey charge for rescheduling. I rescheduled and after three months still have not received my new ticket. After many phone calls (the wait is VERY LONG to be connected to someone) I gave up; they count on you giving up. An expensive lesson - do not use them.


Dear Jeremy B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"