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eDreams

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.


edreams.com
Founded in 1999
Madrid, Madrid, Spain
+544
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eDreams Reviews Summary

The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Another great experience
October 18, 2022

EDreams is a great service. Have used them several times now to find great deals. Never dissatisfied

Date of experience: October 18, 2022
Dina A. eDreams Rep
over a year old

Dear Jeremy B,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service"

Croatia
1 review
0 helpful votes
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YES
October 18, 2022

YES i did not see time departure time what time and airport address

Date of experience: October 18, 2022
Dina A. eDreams Rep
over a year old

Dear Gurmeet D,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service"

Colorado
1 review
0 helpful votes
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.
November 17, 2022

…………………………………………,,,,,,,,,,,,,,,,,,,,,,,………………………za

eDreams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 18, 2022
NL
1 review
0 helpful votes
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I am satisfied
October 18, 2022

I got my booking right after we made the booking online

Date of experience: October 18, 2022
Dina A. eDreams Rep
over a year old

Dear Biance S,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Pennsylvania
1 review
0 helpful votes
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Efficient
October 18, 2022

Didn get any issues and have a good experience booking my fly with you and I will used you again

Date of experience: October 18, 2022
Dina A. eDreams Rep
over a year old

Dear Hector L,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Serbia
1 review
0 helpful votes
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Greate
October 18, 2022

Greatehshdhdhshahahhnnahahahajajdjdjsjajajsksksksksksks

Date of experience: October 18, 2022
Dina A. eDreams Rep
over a year old

Dear Ljiljana S,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Philippines
1 review
0 helpful votes
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It was fast and easy to navigate in my iPhone. Pricing of the flights and hotels are reasonable.

Date of experience: October 18, 2022
Dina A. eDreams Rep
over a year old

Dear Mercedes R,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Brazil
1 review
0 helpful votes
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Easiest way to fly
October 18, 2022

Good experience without setbacks. Several options with flights for any necessities.

Date of experience: October 18, 2022
Dina A. eDreams Rep
over a year old

Dear Luis M,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service"

Australia
1 review
0 helpful votes
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Charged wrong price
November 17, 2022

Hi,
I just purchased a ticket which is $1070. 87, but it shows on my bill is $1729. 05. Is this cheating?

eDreams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 18, 2022
Malaysia
1 review
0 helpful votes
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Ticket Booking to Sukhotai Thailand
October 17, 2022

Good and fast process, received email notification in few seconds. Price is cheaper than others

Date of experience: October 17, 2022
Dina A. eDreams Rep
over a year old

Dear Noraziah Z,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service"

Chile
1 review
0 helpful votes
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Bien pero podría mejorar
November 16, 2022

Todavía no me mandan código aerolinea
Entonces me parece que no está del todo bien el servicio entregado, la compra fue oportuna su confirmación tomó 24hrs y como decía aun hay información pendiente. Espero recibir estos datos, pero en general fácil usarla. Te diremos que ver cómo se da todo más cerca de la fecha de viaje

eDreams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 17, 2022
New York
1 review
0 helpful votes
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So far, so good
October 17, 2022

I have never used this used eDreams previously but so far I have had a good experience.

Date of experience: October 17, 2022
Dina A. eDreams Rep
over a year old

Dear Matthew Q,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Portugal
1 review
0 helpful votes
Follow Lorena D.
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EDreams has a great suport service!
October 17, 2022

They help me a lot with to solve a problem that I have with the app, that made me buy a 2 tickets for me at the same flight!
Im super grateful for the suport service by Idream!
Thanks a lot again!

Date of experience: October 17, 2022
Dina A. eDreams Rep
over a year old

Dear Lorena L,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Switzerland
1 review
0 helpful votes
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The owner of the account is Artan Muftiu, and before logging in, the name Artan appeared. Now after Artani ordered the ticket for Yllka Plasari, the credentials have not changed, but Yllka appears as the owner after logging in.
Yllka Plasari is a traveler but not the holder of this account. Yllka Plasari has another account with other credentials.

So I will change the name below nga Yllka Plasari to Artan Myftiu, since I own the account and the email came in my privat email (*******@bluewin.ch)

This is very strange while the service is perfect.

Date of experience: October 17, 2022
Dina A. eDreams Rep
over a year old

Dear Artan M,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Georgia
1 review
0 helpful votes
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Great
October 17, 2022

E-dreams is the most flexible and cheap, thank you

Date of experience: October 17, 2022
Dina A. eDreams Rep
over a year old

Dear Natela U,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service

Florida
1 review
0 helpful votes
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Excellent
October 17, 2022

I just have to wait for my travel tickets, perhaps is to early?

Thanks.

Date of experience: October 17, 2022
Dina A. eDreams Rep
over a year old

Dear Dionicio C,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service

Israel
1 review
0 helpful votes
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Good
October 17, 2022

They didnt make troubles. Was very smooth. Flight was even ready before time. No stupid waiting times. Everything went quickly. No troubles to my baggage. They were very friendly and responsive to my needs.

Date of experience: October 17, 2022
Dina A. eDreams Rep
over a year old

Dear Binyamin H,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service

Viet Nam
1 review
0 helpful votes
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Flight bookings
October 17, 2022

As far as booking a flight goes, it was good thank you.

Date of experience: October 16, 2022
Dina A. eDreams Rep
over a year old

Dear Matthew J,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service

New Zealand
1 review
0 helpful votes
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Book direct with airline
November 15, 2022

I had to change my flight, what a muck around, hours on the phone, a $700 "mediation" fee. I tried to then upgrade my seat, bounced between edreams and the airline. Just save yourself time and money and book direct, it's cheaper.

eDreams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 16, 2022
Croatia
1 review
0 helpful votes
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Nice feedback
October 16, 2022

Good, easy and helpful. We are delighted to choose eDreams

Date of experience: October 16, 2022
Dina A. eDreams Rep
over a year old

Dear Franjo P,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service