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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Do not touch this company with a bargepole! I booked flights with them, Edinburgh-Faro and return, plus a hotel stay, in May/June 2022 and had to cancel (well within the time allowed) due to the sudden illness and hospitalisation of a family member. In trying to claim a refund, I have had nothing but knock-backs (in Spanish) ever since. My only regret in writing this review is that the overall rating allows nothing less than one star.
Excellent service, would recommend it to family and friends.
I was very satisfied. Quick service, excellent prices and all information available.
Dear Spela S,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service"
Dear Fon S,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service"
Dear Sailesh J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
I purchased an air line ticket with insurance "cancel for any reason" last April. I cancelled May 3, I was told initially that the airlines are taking 30 to 60 to process the refund request. 60 days turned into up to 6 months. October 24 I received an email stating that my documentation was sent to the airlines and that the airlines are taking 10 days on average to review, since then I've called every 10 days... the last agent I spoke to actually was indignant, telling me I should be patient and just wait...Dec 29 still no refund
Traveling with you just one finger touch
Happy New year..
Dear Silverio O.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Dear David C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Great travel planning site. Real help for travellers. Thank You.
Dear Giedrius B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
It's easy to find what you are looking for on this site, and how to buy a ticket too
Dear Philomena K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Service was clear and swift with my entire travel itinerary at my finger tips.
Dear Bryan K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Got a ticket but never received a confirmation mail. I went back into eDreams and couldn't find my reservation either so I bought a second ticket in panic. I got a confirmation mail for the 2nd buy and then both tickets appeared on eDreams. Thankfully that was all in the span of the ame day so I could cancel one of them
Dear Mamuke M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Dear Athmane I.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
More than six months since flight was cancelled due to overbooking and the company still insists that the refund is pending airline action.
The company uses chatbot to settle all questions by not answering your enquiries.
I booked my trip but have receive no info regarding my flight since getting my confirmation.
I submitted my review got this auto reply:
Nothing else. There address was listed Mary st. C Grove. I went there no office nor a box eve.
Telephone number not given. Fake ads and fake customer approvals.
A CRIMINAL entreprise my next step: Court filing.
Reply from eDreams
31 minutes ago
Dear John,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Reply from eDreams:
31 minutes ago
Dear John,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Few times I try to pay and ticket price changes in middle of process. Seems insincere and greedy on your part.
Also my credit card was not accepted a few times, with out reason given, even if never in other booking platforms it has happened. I lost good price and booking place due to that.
Needed a quick booking after my previous. Flight on another airline had been canceled. I got it very quickly. Big relief
Once I got used to doing everything on the app, it was plain sailing
Dear Margaret S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
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Dear Sebastian C,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service"