eDreamsReviews 14,330

E dream is super cheap, this is a really good deal if anyone is looking for international flights. The routs are nice and with good airline company. I had an amazing trip.

I booked 2 flights to Malta in July 2021. The flight times were changed, which weren't convenient and we asked for our money back. To date, despite numerous emails and telephone calls we haven't received a refund. Apparently this company is based in Spain and is not covered by ABTA.
Please think carefully before booking with this company you have no real protection if something goes wrong. Customer service is really poor.
This is a copy of one of the emails I sent to eDreams and a copy of the generic reply they always send back.

Hi I had a holiday booked with you 1-4th July 2021 to Malta - you booked the flight with Air Malta. The holiday was cancelled as the change of flight details were not suitable. Since then, dispute numerous email attempts to both eDreams and Air Malta I have not been refunded. You say it's nothing to do with you and Air Malta do not answer my emails.
Ref is *******911
On your app progress is shown as Request Pending Airline authorisation
It is now a year and a half since the holiday was cancelled and the money is needed to book another holiday.
Please can you refund me without delay and please do not say it is between me and Air Malta because they do not respond.
Booking email *******@uwclub.net

Kind Regards
*******@Summertime1957
​Dear customer,

Thank you for contacting eDreams.

We are sorry to hear you had an unsatisfactory experience with us and we regret any inconvenience this issue may have caused.

With regard to your booking reference *******911 with eDreams.

We are very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers.

We would like to inform you that we continue to work on your behalf and push airlines for a more timely solution. Rest assured that we are doing everything we can to get authorization for this refund as quickly as possible. We are unable to proceed further until we receive the money back from the airline. Be assured that once we do, we will transfer it back to the same payment method used in the original booking at the earliest.

We remain at your disposal should you require any further assistance.

Kind regards.

Kajal

Social care team

Our flight was canceled due to a snow storm and we contacted e-Dreams as soon as the flight was canceled, and they replied with an email to say they were contacting the hotel and not to worry, that trips canceled due to disrupted flights would be refunded without penalty. They sent an email later that night to say that the refund was in progress, and again, not to do anything. But after that stressful day, they have said that we contacted them one day after our hotel check-in, and therefore, no refund is possible. I have the email confirmation from e-Dreams, hours before we were supposed to check in, but sending this evidence to e-Dreams just results in more of them saying we are sorry, there is nothing we can do. It has been more than a month and e-Dreams kept thousands of dollars and never provided the service. E-Dreams only cares about getting the money even if customers do not get to take the vacation they paid for. Do not trust e-Dreams with your business.

Your prices kept changing whilst I was in the process of booking.

It was easy to make my flight white eDreams
Thanks

Worst experience ever. It supposed to be an easy trip and it ended up to hell. When I got to the airport there was no pilots and i waited for 9hrs to board. Upon arrival in Mexico City I already missed my connection and I had to spend an other day in Mexico. Never again

Todo muy adecuado y fácil ofertas variadas y económicas

They literally just scammed me. I wanted to modify my flight, they booked a whole another flight without my consent to a wrong destination. By the time I realized what happened, I got on chat with them and they told me it can not be revoked or modified! WHAT?!

Do not use this company! They will steal your money and not give it back!

My money was taken twice and i've tried to get a refund for 3 months. Avoid, customer service just talk from a script and make false promises and ask for me to wait, while they sort it. But nothing gets sorted.

This is an accurate description of what a TERRIBLE company this is - search on Facebook for the various groups that are describing similar experiences, if you decide to use this SH***TY company you will regret it.
In November 2022 I was overcharged £405 for two flights and I had to spend hours on the phone to Visa and in chat bots with eDreams to get my money back, I remain out of pocket because of international fees and credit card fees.
In that interaction I cancelled Prime membership but this month I saw that I have been charge £59.99 for the annual membership, so now I have to go through the same waste of time to fight to get this money back.

UPDATE 27th December 2022 - after posting negative reviews on various websites, eDreams refunded my money, but it shouldn't have been taken in the first place, this is a common scam that eDreams use to extract money out of their customers, DON'T BITE THE HAND THAT FEEDS YOU eDreams, one day someone will stop you.

Very good experience no hassle booking made so easy

Everything went well, according to expectations, i will use this site again for sure.

You saying I had savings with you is untrue. And I didn't go through you to book my flights so I don't understand how you got involved. When I booked through Spirit I was sent a receipt for $1,272.54 and then got a charge from you, which I don't understand why, for $1,380.03. I did all the work myself. I don't agree with this. I don't want to be involved in any auto-renewal or membership. I want to cancel anything I have with you. I also would like my money back which is $107.03. I have no idea how anyone would think this is a deal as a member. It isn't fair to give me credit since the money was taken out of my direct bank account. I would like to be refunded the $107.03 in a check please.
They did refund me the member fee which I didn't sign up for but am very thankful for that.
Charging me 107.03 more than the airline is not a deal. Be very aware of this website it is untruthful.
They keep giving me the run around that they refunded me the membership charge of 59.99 but ignore the 107.49 they owe me. Be very cautious about doing business with eDreams!