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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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The best site to book without problems very fast and gives the best amd mire convenient chooses
I booked a round trip Orlando to Fort lauderdale on the 23rd and Fort lauderdale to Orlando on 28th. I got an email that you were not able to book Orlando to Fort lauderde trip on 23rd, just the return. Ease clarify.
First impression are very good, the final price got almost 50 EUR cheaper than indicated by Momondo flight search, and i (think) I could cancel our reschedule until the last minute. But I'm going!
Dear Ole B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Well this is my first time. So far so good than I read all the review most of them is not good. Base my first time now experienced so far so good.
Dear Brian B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I found that the booking through your site cost way more than if I had booked through the airline. And, the ticket wasn't booked with a seat assignment.
Price is much more better than other company. And gives discounted price ad well
Dear Chirag G,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
Helped a family member return home after visiting...the process was easy.
Dear Roger N,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
Your website is misleading. I was sure in most of my stupidity that I was probably ordering through Austrian's website directly. I didn't intend to order through you. I don't know nothing about you and I hope that it's not a mistake
New customer… needs a little extra time to get all the convenience. Hope everything will be ok. Thanks.
Dear Maria R,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
When you showed the quote, the hand luggage was included in the price I paid (I have a screenshot), but the tickets you sent me did not indicate that.
I'm very happy with their service I will use their service for any future flights give them a shot you won't be sorry
Dear Anthony C,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
This is the second time I have traveled using eDreams. It is super easy and has had the cheapest flight thus far. Super easy to use and I get all my information and updates almost immediately.
Dear Sherry C,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
Dear Robert D,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
I write to express my satisfaction with edreams my booking with them is followed with an immediate confirmation.
Dear Landing J,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
Dear Niki P.,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
Very easy online transaction and good pricing. Good discount too.
Dear Mardiana R.,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
The experience was OK, but I don't understand why the website kept bouncing a window saying" time out" it pushed me to hurry up, I don't like this. I'm paying hundreds of thousands of followers, I don't want to be hurry and make mistake.
There's no option to add luggage after I paid my ticket.
Dear Hilit L.,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
I booked departure at 3 AM
And surprised by other mail that it is 5 AM.
Please confirm which is correct
Dear Essam A.,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
Dear Fanel G.,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Zaimir K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service