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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Easy to book and good value. Confirmation came through promptly.
Dear Laura H.,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
Dear Rotem B.,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
It was a wonderful experience with e dream and it was very easy to make a reservation with those people so thank you so much e dream
Dear Awad A.,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
Amazing and fast booking straight forward and cheapest price
Dear Yousef S.,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
It was easy to book and good price and as described
Dear Nehoray S.,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
The experience was fantastic. All the additional payments made easy to have a range of services to choose from including prompt emailing.
Dear Mistura A.,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
Just got my money more than before that I selected that's it thanks now we are waiting to receive our tickets and fly safe thanks eDreams
Excellent. I found the perfect dates for my short break in Germany
Dear Anthony C.,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
They proved you with good price but with ABSOLUTELY ZERO SERVICE.
That is what you pay for. For whatever you decide to book with them. You need to cross the finger. When someone went wrong on the agent side, flight/hotel/car rental. You are trapped. You wasted your time and provide a lot of personal information to beg for a refund. In the end, they were not able to refund you even the another party made mistake or so. Please think 4 times before you book with them.
Upodate:
I wish they hire someone that can read properly.
My experience was outstanding with United Airlines and eDreams. Due to a cancelled flight on Spirit Airlines, I had to re-book and request funds for cancelled flight that would not get me to my destination in an appropriate time. Thanks again United Airlines and the eDreams Staff.
Dear Gilda J,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
I cancelled the ticket 12/12/2022 bicos of mistake on the date.i but another ticket on 13/12/2022.please I need a refund
Dear Luis C,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
The platform is fluent and easy to navigate, plus its recovery of options on your serach for flights and prices are excellent. Processing can be a little nervy, as you wait but all in all get the job done!
Dear Ann M,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
I created an account in my name and made a booking for my daughter. The process was fairly easy, and the cheapest available for the value. The booking process was a little confusing, but nothing that I couldn't figure out, and confirmation was slow (but within the 24 hours stated). The residual problem is that eDreams has put my daughter's name on the account, not mine. I wonder how/if that will affect my ability to book in the future.
Very fast and easy to booking.
Trusted online booking
Dear Marybel G,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
The app worked fine and booking was made easily. I was able to get a flight home!
Dear Edwin H,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Good application for traveling thank you very much
Dear Oliver M,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I only received half of the itinerary. I booked 4 flights but I can only see 2 of them in the booking itinerary.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David W.,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service