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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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A little bit surprised when I was in the final step because I was so excited to book the ticket for my family because of the price but eventually after all it's not the total amount I am expecting. All hidden.
All information have been sent ontime!
Perfect experience with edreams team.
Dear Bash I,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The check out was not really receptive far as bags are concerned. Overall it's 8
Dear Michael M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Please send me an invoice for my payment. I indicate, that I need to have an invoice for the payment.
Dear Volodymyr S,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Never use this agent.
It must be illegal in the EU to have such quality service, let's raise the quest to cancel their license!
You can't reach them by phone, their chat does not work properly, agents does not have any history of communicationcs.
They forgot to add 2 letters to my name in the ticket, in 2 days they did not solve my issue at all.
No one is in charge for anything.
Worst experience in my life.
I booked a flight through edreams, the airline unilaterally cancelled the flight but refunded the passengers, including for my ticket on Sep 13th 2022. Edreams has still not refunded me the amount and no way to reach them. Just some bots who do not entertain any request.
It is a total scam worst exeprience ever, no follow up no way to contact. Never ever use these agents
Whole experience was very straight forward. Everything went through and was booked very quickly.
Dear Carlos B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Cancelled my flight in January and never got back my refund. Stay away. You will lose your money. Do NOT trust them
Quick and easy, don't like that the price is only when you sign up with prime
Dear Marlene B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Deborah B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Quite confusing as although we only booked one way our booking showed return flights which apparently were fictitious
Dear Tina P,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
I needed to wait several hours for approval. This is prevent for me to choose the best options during the hours. For me, the time spent is a problem.
It has been a pleasant experience for me to get to know eDreams and get their prompt service and competitive price in terms of flight bookings and the after-sales support.
Keep it up, eDreams!
Dear Khurshed A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
The price was a little scamming as it changed while buying the ticket so i wasn't happy about that
я уже 10 лет покупаю билеты на самолет через eDreams это самый лучший вариант
Dear Museyib H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Hola Liz C,
¡Mil gracias por tu comentario! Nos alegra muchísimo que hayas disfrutado de nuestro servicio.
Somos muy afortunados de contar con clientes tan increíbles como tú.
Atentamente,
Atención al Cliente
Rien à dire. Et blablabla et encore blablabla. Mais encore, je ne sais pas quoi dire
Hola Vincent H,
Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!
Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.
Atentamente,
Atención al Cliente
Dear James M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
It's not over yet, but so far so good! Booked flight due to upcoming train strikes. May not even need to use my flight ticket, it was ver easy though.saw it online
Dear Carol J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
SCAM SCAM SCAM! DO NOT BOOK WITH THESE CROOKS! They set up an unauthorized RECURRING MONTHLY DRAFT on my checking account for over $500. I thought I was booking with another agency and was surprised to see that at some point, it became edreams...never heard of them. Then there were surprise fees I was going to have to pay. I tried to cancel. There is no customer service. I received an email more than 24hrs after I requested a refund and guess what? You have to cancel within 24hrs to get your airline money back. So now I am stuck with a bunk Allegiant voucher and I have no idea what has happened to the hotel room. They are not helpful and the system is designed to keep your money and keep you waiting. Disgusted.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Catherine B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service