eDreamsReviews 14,330

My experience was ok and ultimately I was pleased as the ticket I found was exactly what I was looking for.

Many companies offer low prices but your's really better than the others

Great service when going to book flights many options

Very easy to book the only problem is luggage prices

The company did not reimburse me on time, in fact, I would say they keep telling me that they are dealing with a refund ( only when I call) and I have been waiting for the money I paid for a ticket with Wizzair for 6 months via their website. First, the ticket was bought back in January 2022 and I received an email that they will not have any flights to the destination. I am eligible for a refund or credit to my Wizzair account. I applied for credit, however at a later stage I realized that Edreams used the credit on my behalf on their own account opened in my name (without my authorization from me), they just created a Wizzair account and I failed to get account logins or passwords. I then contacted Wizzair to refund my bank account but they informed me that they would be able to refund it to the actual payer - they basically said that Edreams is acting as a third party! Ok, I tried to contact Edream again in September 2022, each time they told me that they would do something, but still, I didn't get my money back... I called again every month, and finally, last December they emailed me saying they are dealing with my refund (after I basically got mad and asked the lady to email me and not just promise)... next it's February 3rd and no one got back to me, So, I called the Call Center and again they said "sorry". I ask to speak to the manager and they said they will contact me in 2-3 hours. It's a JOCK! No one called me back...So calling Customer Service back - the guy keeps saying sorry but they are all busy...and I got another email again saying they are starting the refund process today! The only way I can believe is to raise an official claim and that I will do! This is the worst experience of my life! Please avoid buying tickets from their website.

Η ανταπόκριση ήταν άμεση και αποτελεσματική. Αισθάνεσαι ότι είναι πάντα δίπλα σου.

I had to go to a meeting in Las Vegas and I found this great eDreams platform (so I thought) which offered me a roundtrip with a flight from Denver including a hotel for 3 nights for $179.

Unfortunately, right after my booking I learned that the meeting had been moved 2 days ahead and I figured since the airlines give you a 24h window to cancel your flight I contacted eDreams with a change request. They got back to me way later after there was no allowance for cancellation and refund.

Since the flight was very cheap I just dealed with it but asked them to at least change my hotel and move the dates 2 days forward. I spent 5 days on the customer service chat (the only option, no phone number available) for hours to explain to them that I need to change my hotel dates. They assured me that they will take care of it. A while after all those many chats I got emails telling me that they tried to contact me. Never had a phone call or a direct message from them and always went back to the chat asking what they needed from me to make the change. Every chat again went exactly the same. "We apologize for your inconvenience and take care of it...", but never did.

It was like a loop. Today after 5 days I had it over with... I asked them to completely cancel my entire booking. I already had to book another flight without a refund and I hope at least I get a refund for the hotel cancellation. Now I have to book my own hotel for double of the price because of them and this cheap deal I thought I had has doubled now!

Fast reliable Great service I appreciate it thank you

Excellent, friendly, lm very satisfy.
Their service prompt with answering question

Easy website, no hassle to book, received confirmation in no time, couldn't be more efficient

Very efficient safe services! Everything was explained thoroughly!

The service was good and efficient.
Looking forward to using it again

Their flight changing policy is unclear, you need to confirm by phone after you have requested it online (when I requested it online, I was told that I would pay a fare difference of 20 euros, 2 days later that became 250 euros). In 3 days I lost 225 euros which I will never see back. There was a mistake in my Prime membership which they were not willing or able to change, so I lost by that 54 euros. Very unreliable, hard to solve your problems, inconsistent service system. Extremely frustrating. I will never recommend edreams or use it myself.

Way too many follow-up email messages. I don't like having to download apps to get messages about my flight and having to pay extra too! Overall I got my tickets OK but I'm not so sure that I would use eDreams again.

No problem booking with e dream and all went smoothly

Had no problem finding, selecting and completing my flights!