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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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1. We found the flight we wanted in "Sky scanner" - and than we found out that all prices were changed.
Instead $ 260.00/ ticked - 345$ / ticket.
2. after i insert all details of 6 passangers - the order stoped working and restarted with alert that im gonna lose the prices.
3. first time order seats were empty and i could pick 6 seats together in 2nd line at $18.00/seat, as i said the order suddenly restarted and the new offer was $45.00/seat only in back of the plane.
Dear David D,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear John D,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Stephen B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
You guys send too many emails one per day it's too much especially when the person already has the app
Good only booking is taking long time but so far is good
Dear Krunoslav P,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
قدمت طلب تغيير ميعاد الرحلة من يومين... وحتى الآن الطلب لم يتم تنفيذه...ولا اعرف سبب تأخر الرد
Was very easy to follow, I was not aware of this service before
Dear Kasiano P,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
First time using eDreams and Spirit, surprised. The flight was smooth, my seats were comfortable, the crew was friendly, went without a hitch. I'm
Dear Alfredo R,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The E-dream service was quick and detailed explanation.
Dear Seon Koo K,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Good place to bee and to travel with you, safe and very very good
Dear Sihana S,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Mark C,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Need good and anything compare for good price and good results and more for that, thank you
Dear Yu H,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I logged on to book aer lingus and everything became about edreams. Initially tried via mobile but several freezing issues and message saying try again after had entered most/all details. Eventually managed via laptop. Wouldn't allow book using MULTI CURRENCY CARD. Even though ticked continue without hotels etc, kept getting advert and emails offers. Confusing amount of insurance offers. It also said 20kg luggage was e80, if that's true that's crazy.
Dear Nataly M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Mary S,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Ticket purchase went well and decent price! They stored my card number without permission and made unauthorized change of $69.99 a month later!
I got confirmation but not the tickets yet.
I pushed on the bottom of printing the tickets but nothing happens.
Expeditious and easy to navigate right from my bed,
Dear Adrienne L,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Abd M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service