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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Good prices, fast service and user friendly software
I bought a ticket CDG BUD CDG
It was routed CDG to BUD via Zurich on Swiss and the return from BUD to CDG was routed via Munich on Lufthansa.
I enjoyed every moment of it. Staff at boarding gates were very friendly.
I will the next chose Dreams again for making my fast, reliable and seamless dream in airline transportation a reality. Dreams come True.
Dear Muhammad J,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Valeria L,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was so easy to book and pay with my debit card. My flight was confirmed in a short time. I booked the night before my travel and I didn't have any challenges
Dear Lorato M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Thanks all, i am happy with your services and fares
Dear Jameel S,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very good handling.
Good rates
Effective
Some gaps around services - could not add suitcase
Dear Paz A,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Efficient and did the trick. Will no doubt use eDreams again for my next trip.
Dear Heather B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Over all good experience for me next time I prefer e Dreams
Dear Midhet Z,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
This company took 645 dollars from me for a date change before they confirmed the airline could accommodate me, which they could not. Edreams admitted this after I went through the grueling process of contacting them when I never received a confirmation.
I instructed them to refund my money and said they will, less $60 for a "service" fee. I lost three days because of their do called service. I could have made other arrangements.
Never again
Stay away from edreams!
Jim Ferrante, Spokane, Washington
Edit: they have apologized and reportedly refunded all of the money.
EDreams gave me a fake booking reference number and wouldn't refund my money. Please avoid this company at all cost they are FRAUDSTER,SCAMMERS!
Easy to use and kept well informed every step of the way.
Dear Howard M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very satisfied with your service and your quickness, thank you very much
Dear Xavier F,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
So far the booking process was easy and pleasant. Will look for similar experience when I fly...
Dear Tirumamidi C,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Its My first time im gonna fly with this Company i Will ser the services in the flight and try hotels after that i give My feedback
Dear Ahmed R,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I am mile and more member and would like to add this when check in
Dear Corinne W,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Sajid C,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I had receive my travel confirmation as quick as expected.
Dear Alfredo P,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I issued the third ticket through e dream. I usually make a reservation at least 3-4 months in advance, so I hope to receive an email update once a month. I honestly don't understand why there is an additional cost when choosing a seat, but is it difficult to reserve a seat in advance without an additional cost? If i can't reserve a seat at no extra cost, what kind of seat will it be assigned? And first, eDream checked in for ticket issuance, but can e dream check in for the Delhi->Lisbon section also when the day is coming? I trust edream and want to feel secure when planning my trip.
Dear Sungsil P,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Blerta G,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was a good one, it's my first time using this site and I am loving it already hoping to use it more as time goes by, especially for a quick travel date.
Dear Ricardo F,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Vasken A,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service