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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Very good deal friendly and easy application it not the first time that I use that website
Its my first time booking and I believe it went well, wasn't to confusing to understand
Dear Daniel A,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I booked my flight quickly and at a brilliant price!
Dear Eleonora T,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I attempted to buy tickets from their website multiple times, using my bank's app to authorize payment. Every time (about 5 attempts) the eDreams website told me "transaction failed". So I bought the tickets elsewhere. After that eDreams sent me a confirmation that the purchase DID go through. Now they won't refund money -- in fact, they say they can only charge money they can't refund it. Company is a scam, stay away!
Dear Paul X,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very efficient and easy to navigate. Really useful tips and support
Dear Nicholas R,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
As i wrote it was a good experience and easy use it. However I dont know why there was a possibility to order for only 2 persons at a time.
Kind regards
Eitan Kurant
Dear Eitan K,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
This is my first experience with eDreams's.So far everything is fine!)
Dear Vagif H,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Juan G,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Karidja C,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Cin M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was good comparing the price to other air line. But I should have be able to pick my seats without paying extra, at least pick whatever is allowed to pick within my ticket price. I don't like to sit next to the bathroom. Please don't give me those seats. I need three seats. Thanks
I should have known not to trust another online service. This place it terrible. I booked a $600 flight and realized 6 minutes after booking I made a date error. I logged in and changed the error right away and was charged another $544. It was not clear on the website I would be charged, I did not receive an invoice to the extent. I complained and received an invoice refunding the extra money charged, but no money every came. I filed a claim through them to get the money and was denied (so the negative invoice was like a bad joke?). Please don't pay the extra travel insurance money so you can change your flight anytime you want- that is just a tax for the gullible. I have had negative experiences with other online travel agencies, but these guys are the absolute WORST. Funny companies fail to understand spending money to make things right with customers increases profits a lot faster in the end than refusing to part with it. I am filing a complaint with the department of transportation and the airline itself. Airlines should not book flights with these people. It makes them look bad too. I encourage everyone here to do the same: https://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm
Although I had purchased the insurance for flight cancelation & changes for all 4 pax but when I tried to change date of flight, I encountered much difficulties and frustrations in the Viet Air website. It required all particulars of every family members even though I had entered our booking confirmation no.
I found it sneaky w the discount being taken away at the end if you don't buy the subscription. Hopper is free.
Dear Sherry B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Excellent service fast and efficient. Documents for the flight arrived within the hour
Dear Walter L,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Easy to use and Great customer service when planning your trip,many options to choose from to increase your experience.
Dear Noriel R,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Danny D,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Adoma O,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Oron T,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service