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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Very accessible, great tool, definitely will use edreams for my next booking.
Dear Cherlie A,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
War okay aber Warte Zeit ist alles war sehr einfach gelaufen
Dear Benardette B,
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Customer Service
Dear Erico A,
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Customer Service
It was unfortunately not easy to communicate in chat.
Dear Aurélio A,
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Sincerely,
Customer Service
Till now it has been a very good experience. But I have encountered a problem with my booking and I can't find it.
Dear Elba K,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
After I have received the tickets I asked for check-in. It was done in some time and the boarding passes have been sent to me later. But when I went to the airport I couldn't scan this boarding pass. I had to ask for a help from the staff. It took some time to deal with is and finally I have received the very last seat in the airplane. But I was not explained why this happened and why I couldn't have the seat that was indicated on the boarding pass.
During the order the price increased
That I subsequently entered the order, the price showed the lowest
Feeling cheated
I've been traveling and booking flights my entire life and I have never gotten so many useless and confusing emails. At this point, I don't even know if I have a hotel reservation or not. What a waste of my time.
It was easy to book but I don't like it that the e-ticket was not immediately sent to me. How can I be sure that the tickets have been booked with the airlines?
Dear Dara B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
DO NOT USE THIS COMPANY.
I purchased a flight almost a year ago, the probability that I would not make it was there so I opted to pay extra so that they would refund me 80% of the amount (about $400). I have gone back and forth with them ever since. I have received only $30 in refunds, SPREAD OUT OVER MONTHS. They are thieves and complete scum. Can't wait for them to go under.
Dear Nota D,
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Sincerely,
Customer Service
My booking was very fast.I received all details on time.
Dear Blagoja Z,
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Sincerely,
Customer Service
Was very good experience.
So far no problem.
Too early to know if all this is going well.
Dear Aldo T,
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Sincerely,
Customer Service
It was the first time using edreams website. I highly recommend edreams website because it is helpful.
Dear Charlot F,
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Sincerely,
Customer Service
I thought that the experience was good and easy to understand
Dear Stephen C,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Went through sky scanner, my setting were aust dollars, wen I went to pay on dreams it changed to us dollars.
On my ticket it K.L.I.A airport,
Went there,told me was at other airport,
So missed the plane.
Lost my money.
Had to buy a new ticket.
No response from edreams
However I would like to print all boarding passes before I fly
Dear Donna C,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Everything went well with my trip! Thank you for the good service!
Dear Marcos F,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gyorgy V,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service