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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Everything went well with my trip! Thank you for the good service!
It was easy and cheap. Really nice. There are many options and it is easy to choose any option.
Dear Gabriela L,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Omar C,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Alright, got the booking I had made. Concerned price issue seemed different from amount seen on web.
Very good. I liked it. They offer many trips. I wish there were more open dates and more airlines. But very good discounts.
Dear Santiago R,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I booked a trip. It did not go through because of a problem with my bank. I was on to a service representative and we cancelled it. I was unable to rebook it.I called eDreams 3 times but no one was able to help me. I finally was able to book another flight, but not the one I wanted. What a headache!
Ha sido muy sencillo y rapido comprar y es muy sencillo usar la app
Dear Juan M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I don't know much it's my first we will trying! I think this is best for me! Thank you
Dear Nedelcheva M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Flight booking was easy and offered a great price, but I did have to setup a membership of course with a 30-day free trial to receive the discounted price, so my wonder is will prices be discounted without the membership? I will follow-up once I have completed my travel.
Dear DeAngelo M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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Dear Atlanta L,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Booked 2 flights in March 2022 to Thailand flying out October. One of the connecting flights kept getting cancelled (over 5 times) We decided to cancel the flights as it kept changing. We cancelled the flights in April and requested a full refund from E dreams.
In August I received a £30 refund, I have called over 15 times and been told don't worry the rest of your refund is being sorted, we are looking into it and someone will be in contact. No one has contacted me. I have called again today and have been told the same story.
It is disgusting that in the middle of a cost of living crisis, I'm having to beg for the money back for a flight I didn't even take (and cancelled well in advance)
If I don't get a call back within the next few hours (as promised) I am seeking legal advice. Absolutely awful company. Stay clear.
EDreams has a good search engine, it finds you good deals... or so it seems.
It get's you cheap deals and you are happy to click on them, but then you later find out, there is a fee to pay for service and if you are just a little bit too slow, they change the prices up even if you are in a payment procedure already. Plus if you want the tickets for the calculated price (with add ons) you have to get some premium account... I know you can cancel it, but there is so much effort going into this tickets, it's just not worth it.
I got the tickets for me, but I don't know if I'm searching again with eDreams.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Die Buchung war problemlos, die Bestätigung mit der Sitzplatzreservierung erhielten wir umgehend.
Dear Klaus K,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very good Experience, very quick response and easy answer. Thanks
Dear Ovidiu B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
My experience is not big. It is about twoo time. But thanks for you cerefful.
Dear Jurgita M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
First time I have used eDreams and if all runs smoothly with my trip will make eDreams a priority for future trips.
Dear Gary H,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
EDreams was very good, fast and easy to use. I received my tickets.
Dear Misheel E,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was a quick and happy deal for me. I will keep using this site for my future journeys as well.
Dear Bikash A,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marcos F,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service