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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I was not able to contact you, although I sent you a message, no-one answered me. So I had to take care of things myself. Never had a problem with you before so!
Good and very convenient. However, please don't send me emails too frequently
My trip was really good and great. K s f h r t g a
Dear Ngoc Dao T,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Fast, easy and clear booking. Great discount rates. Thank you!
Dear Christine M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It's ok. Very hard to communicate as I made slight mistake on a date of birth. Had to call airline in the end.
Excellent service. Easy to work in app. Great prices.
Dear Michael G,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I was trying to book a flight with edream, not only I could not book properly because there was some kind of an error with your website regarding the booking payment, and I could not get my flu shot ticket, but also your company blocked my money with a post payment even though the payment didn't go through, now I've been dealing with my bank about that matter for over a week back and forth, your company does not value people's time nor money, with this bad experience, i will never book a flight through you, and please de-block my money asap, thank you.
Got a good deal but found the time constraints on the site during booking to be a distracting nuisance.
Dear Elaine O,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Quite a good experience
Easy steps to make the reservation and booking
Dear Rand A,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Craig Q,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Overall the service was excellent and will recommend to other persons
Dear Keagan B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Simple and very good is simple to book and secure Thank you very much
Dear Simonetta C,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Good and quick experience
Very cheap choices and very good offers and prices
Dear Arta I,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was easy to book, and my family and friends use eDreams.
Dear Gabriela R,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Thanks, but you send way too many emails, I just want the relevant ones and maybe once in a wile an email is ok, but I can't tell which mails are important anymore because I get like 5 mails a day!
I had a good experience with the online app. I was able to book a flight for reasonable. Thank you and have a blessed evening
Dear Kamisha M,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service
Professional, great and helpful service. Positive experience with a good result.
Dear Elena N,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service
I've paid extra to receive an online boarding pass but the site cancelled my request and now I have to get my boarding pass at the airport obviously for extra cost. Oh and I did not get refund as they promised
The site is easy and friendly to use,keep it up. It offers step by step customer guidance.
Dear Mark W
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service
It wa san easy procedure, although at the end of the booking you need to wait for hours for the confirmation.
Dear Michiel V,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Yang G,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service