eDreamsReviews 14,330

Very good booking experience and received the airline confirmation afterwards

BEWARE! Do not use this company at all for booking anything. They do not take responsibility for any services they provide.
They also charge "Mediation Fees" which are non-refundable, even when there is absolutely nothing you can do as a customer.

Here is my example. I booked a flight for 3 people from Montreal to Calgary leaving Feb 15, returning Feb 22nd. BOTH flights were canceled by the airline, with no re-booking until APRIL, 2023... So the airline refunded e-dreams on January 17 2023. I am on the phone with them now, on February 13 2023 still fighting for my refund. BUT WAIT! They are going to give me some refund, but not all of it. Why you ask? Great question. Well it is because... they cannot give a reason whatsoever.
This is a scam service, through and through. They will not give a reason, even a bad one, for not giving me a full refund. I had nothing to do with the cancellation of these flights, yet they are keeping a pile of money, just because. **Update - they are keeping the additional money for, get this... CHECKED BAGS... Checked bags on a flight that no longer exists. Be careful, do not use this company

Exceeded my expectations great service,,i would definitely use this service again

Tried to explain my problem with the website for new booking and the agent in chat never understood my problem. I finally wound up booking a flight on another travel agent web site

Good, easy access
And was able to book very quickly.

I bought check in baggage for $50 (air asia) and yet the actual airline only charge about $20.
I don't know if I will buy ticket from them ever again. This is my 4th times bought tickets from them.

This company is extremely poor in customer service and dealing with individuals' concerns. I paid additional money for flexible travel, but at no point was I told that was a one-time adjustment and would not receive live data about my flight. I called to cancel my flight and thought it be possible for me to receive 80-100% as I did not feel comfortable flying with a company that would not provide me updates. After being insulted and talked over which was rude / not professional. I attempted to try to ask if we could adjust my flight to one of the 5 earlier to give me more assurances if they would not provide updates. The customer service rep had the audacity to lie and say there were no other flights. However, upon checking on the website there were 3 other options I could book instanously. What he meant was he would not go out of his way to assist me. I even offered to pay the fare difference to attempt to work with them.

They cannot pay software engineers to update information on flight changes and ticket changes. They refuse to attempt to work with you by communicate with the airline as a booking platform (unheard of). I asked the guy what he accomplished in 45 mins and his response was "defending the policies." They do not pay individuals in any capacity to assist you rather to fight with you to prevent any change. I am suppose to receive a call from a manager, but feel this experience has solidified my decision never book with them again and I wanted to help others the time and effort of dealing with them.

While a Manager has yet to contact me regarding my case. 24 hours after this post a customer service representative offered me 22 Euros for the flight (not even half of taxes and the flight insurance/flexible spending price I paid). This company is a joke.

Simple to use. Boarding pass supplied. Cheap rates. Very good.

Respondieron todas mis dudas y resolvieron todos los inconvenientes y estamos contentos de poder realizar el viaje que teníamos planeado.

First time i am using eDreams's but what i can see that you are professional.

Conseguí la información por internet y eran más económicas que las demás.