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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Not that easy to use and now you want me to write more than 50 words just for your review which you keep sending me endless reminders for!
My booking was cheap and fast. It was just a matter of minutes for me to book. I couldn't believe it. The requirements were few. In short I can say it was excellent.
Dear Phinias M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I had a lovely experience while booking my plan.i was a bit cmfuse with the rates when i bool first and directs me to different agent while booking and thanks i finally found the cheapest deal but it nice place.
Dear Christopher B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
I want apply for a wheelchair support as I m aged.pls help me
Dear Akhtar N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Thanks to eDreams team for making an easy way to search differant airlines under one site
Keep it more useful everyday
Dear Wazir K:,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Be very careful when you use the edreams app. A small mistake cost you a fortune and when you try to solve the issue afterwards, almost impossible to contact the customer service of edreams and they use every excuse they can to put you on hold and collect as much € possible.
I admit I made a mistake in my booking. I realized within 10 minutes after the booking was made. I lost 1300€ of the 1500€ spent and experienced no willingness to help me from edreams/expedia. When you are a robot, being 100% sure you make no mistakes, this platform is an option.
Me, as a normal human being, will NEVER book through edreams again!
I had missed a flight, but while struggling how to pay for a new ticket, eDreams popped up. They were quite prompt and efficient. Thanks for your service.
Dear Josaphat K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I had to cancel a round trip flight scheduled for Dec 10,2022 on Nov 28,2022. I had purchased any reason refund insurance. EDream should have refunded my money within ten days. It is now Feb. 16,2023 and still no refund. I have called 16 times, speaking to agents and supervisors, none of whom did anything except read from the same script each time.
Avoid this company.
Easy fast and best deals on flights tickets.
I had purchased in past flight tickets from this agency and so far to my experience has been the best.
Dear Rosa K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Easy and straightforward, would use e-dreams again.
Dear Caroline M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Took less than 2 minutes to book the flight and to receive the confirmation.
Dear Carlos C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Edreams left my son and his travelling companion stranded on the other side of the world! Having been told on numerous occasions that edreams would confirm their flight home, when they arrived to check in- they were told the seats had not been confirmed and they couldn't fly home. Edreams said they were sorry but they had been 'unable to contact the airline' but that it was 'no problem' because they would organise a refund once they returned home. We had to fly the kids home at our own expense- $4000 each! Three weeks later, edreams have been unable to contact the airline for a refund! What is most infuriating is that there is no direct way of speaking to edreams management because the reference number is now invalid for phone calls in Australia and ALL of their emails are from no reply addresses! They have been advised in writing of a new email address with which to correspond but they have ignored it and continue to use the original booking one. As a parent, representing my child- I can not urge readers strongly enough to avoid this company! A 1 star rating is too generous!
EDreams is a simple and efficient service that simplifies all necessary arrangements needed when one needs to check, book or pay for any flights to anywhere globally. Its easy to access and search any flights to and from any place thus making it a good platform to use
Dear Donald J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
I make reserve and pay for seats but it is not apeare in the flying plan.
Please check URGENT and send me confirmation
Everything correctly. It has been simple and easy. I will recommend your site to my family and friends.
Dear Jose C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very good, great saving and options.
Joining premium also have extra savings
Dear Kahtan M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Booked my flight and it came to £998
Then when the money was deducted out of my account a further £100 was added for e dreams fees
If had known this I would of gone direct
Hye! I would very like it more if we're ask to rate by star and be given a choice if we want to write or describe our experience.
Dear Suriani S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Emery B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"