On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The company helped me a lot to find the cheapest price
Great service will come back again. Thank you for the great price.
Dear Kenneth M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I purchased a air ticket in cheap rates and Best service comfortable traveling it's really good
Dear Syed Junaid bin H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Bookied flights from Malaga to Heathrow, via Madrid, using Iberia airline for two adults.
The online checkin was only available for the Madrid to Heathrow part of our journey, and asked for seat choices, at an extra cost to sit together, this we paid for.
The Malaga to Madrid leg was not open for online checking, but had a note to contact airline,with no number to contact, and being a Saturday, the Iberia office was closed, only open mon-fri.
We arrived at the airport with 3 hrs spare to checking, which was11.45.
At the airport there was no iberia desk, and no Iberia flights were planned.
Speaking to an edreams customer service person at prime vip,they were as surprised as us, but stated we should be on a train to connect with Madrid flight and our ticket confirmation would allow us on the train, despite there not being a barcode as no checkin was available.
We travelled across malaga to the main station, showed our confirmation, but it was not recognised as a ticket, so had to buy 2 tickets at the cost of 261.70 euros, as only these seats were available, I believe other passengers had been in the same predicament.
Luckily we made this train with 3 minutes to spare, or we would have missed our connecting flight.
Once at Madrid Airport and boarding the flight we were told our seats,that we paid extra for, were changed to two different seats at either end of the plane, and that we were just one of many that had this type of change.
The whole day was very stressful and upsetting, on what should have been a fairly simple transaction.
I have been automatically put as a Prime vip member, but feel anything but a valued customer.
You guys are good. My experience was smooth and quick
Dear Fanwell B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
There us a mistake in my booking, and still i was not able to correct it. I tried to chat with you. But still there is no response
I could even easily to manage my booking, I was very happy at that time because I couldn't fly as my first plan. The price is cheaper than others.
Dear Evi S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Is my first time and I really appreciate you also.
Hopefully my stays and the rest.
Dear Elvis O.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The response was very quick, but there were a little bit too much CM.
DearAniki M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Ii have had a great customer service over the phone. And my enquiry was resolved.
Dear Celia S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Good and satisfactory service
Happy to go on your website
Dear Harbhajan S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
But so far, booking my ticket was pretty easy and good. After I've flown with them then I can give you information about my experience
DearOgechukwu O.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Good overall but I really don't believe I saved that much money if any.
Dear Joann F.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It does not matter if there's a free trial period. I don't like to be forced into a membership.
Good deal but the confirmation email was received late
Poor unhelpful customer service. Definitely would not recommend
After searching for days, I found a very good offer at edreams. I took it right away. The whole process was easy, comfortable, and safe
Dear Nuria M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
There are too many hidden costs involved when purchasing a ticket on the App. For example, u are forced to sign up to the discount scheme before finalizing your purchase. After the free trial, customers can then be charged for subsequent purchases. Otherwise, i think everything else worked out fine. The App is easy to navigate
Dear Theophilus D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Positive very good helpful useful overall quite effective good web page good presentation reasonable prices
Dear Daniel B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I payed extra for my luggage allowance online And was completely disregarded at the airport.
I had to frow precious stuff away
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ayman H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service