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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Got the cheapest option for my flights through edreams - and I compared quite a few websites! It was easy to look up and book flights and I got a quick confirmation email.
You have the best prices, thank you! I will definitely recommend your app to my family.
Dear Geraldine I.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Jorge L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It took me ages. Needs to be faster than how it is. However, it was pretty convenient.
Dear Farzana J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The best prices and fast service. For sure I will use your site again. Ta
Dear Osama M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
What do you say is what they mean I have the prices that everything is true
Dear Juan R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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Dear Ramandeep S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The customer service is very bad, especially because of the customer support robot.
None of the problems I reported were resolved, which is a shame considering that I am a member of the prime program.
There should be operators with whom you can communicate online, not just a phone number,especially if you call from abroad, the call prices are huge due to roaming.
All in all, a bad experience and I definitely would not have paid for the membership in the prime program if I had known it would be like this.
Confirmation process is too long, I have not received invoice, even after 2 days
Hi, overall I'm still not sure of having a good service.
This since, after I made the booking a popup message that the payment didn't get through. I have received a confirmation email but still I wasn't sure if I had the tickets or not. I have tried to contact customer care via chat and the 'robot' couldn't confirm either.
Thank you looking forward for further cooperation.
Dear Ossama A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Good booking prices and excellent flight great customer service. Flight was fast smooth and safe. I would defenitly travel with spirit again
Dear Justin P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Linda W.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I believe I was duped, When purchasing my ticket Reference number ******* ******* From BKK to CNX On February 28 After completing my booking I was informed that I had joined a 30 day free trial which I had no intention of doing And I believe you're a booking procedure trick me into joining. I've tried several times to go through your Cancelation selections wit is without success. I do not want to be a prime customer For $69 a year starting in 30 months if you can tell me how to cancel that I will upgrade your service to a 5
This is a long review but I advise you to read it before booking. Thank you.
I was booking a trip to Asia and back but I couldn't figure where to book bags so I asked the eDreams team and they said not to worry about it because you can add the bags after you book the flight. After I booked I still couldn't add bags so I asked again and they said to wait until the booking is confirmed. After it was confirmed I called again and they said that they couldn't book the bags and that I had to call the airlines instead and add the bags there. I told them that I booked from them and that they should handle the bags but they said they can't help anymore. This is outrageous because there was three airlines I had to call. I wanted to cancel but they said that there was a cancelation fee because the flights were booked already. They tricked me into waiting until there was a fee for canceling and lied about the bags. This is what they will do to you. I ended up making it to Asia and had to send my bags with FedEx. When I was about to return, the first airline canceled the flight due to weather so I had to call eDreams and ask them about the other 2 airlines and what would happen. They said that they couldn't help me and that I would have to call the first airline that canceled and they would help me out. I then asked eDreams what the airlines number was and they gave me a number that doesn't work, I told them that and they said that was the number they had and that they were sorry again. I ended up finding the number on Google and the airline said that they couldn't help me with the other two flights and I had to pay again for another booking for 2 flights. The whole experience was horrible and I lost a lot of money over the bags and the flights. I will never book again with eDreams and I strongly advise you not to as well.
TL;DR: They tricked me into waiting until after the booking was confirmed to tell me that I couldn't add bags to the booking and they didn't help me when my first flight back was canceled and I had to pay for 2 flights again.
Dreams Claims that they contacted me and that I did not respond, this is not true because they never contacted me. Do not trust them.
The reservation process forced me to choose the free trial e dreams prime, and after 30 days tou will charge me. But I already payed for 1 year on my last reservation made on November 2022. There was no option for a member of e dreams prime although I was identified by you. I sent a question to customer service. It is very difficult to find an e mail. I didnt get any response.
Easy and seamless. Out of all the websites I compared flights on, edreams had the lowest price. I highly recommend.
Dear Miglia C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
My experience was great. Thank for all your support
Dear Kimeka W.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Aleema A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Great your website is user friendly and pricing is on point
Dear Allison B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Pleasant on the website. I haven't travelled as yet.
DearSharonann M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sandra J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service