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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Great experience and best deal overall.
Easy to navigate on website.
Booking the flight was easy. The confusion came over baggage. I found out you charge separately for the baggage. I paid it, but can't tell if I paid for both ways. There is no way to contact customer service, so I'm not sure what's going to happen when I get to the airport.
Realizo mi solicitud en el tiempo establecido con muy buenos beneficios
Dear Yvelise P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Was skeptical at first. But everything went smooth. I like the capability of checking in from the app and getting the boarding pass.
Dear Mohammed L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Hock L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
After I booked and paied the fligt, I received many emails from eDreams. It was very confusing I could not found if the fligt is confirmed or not.
Less text would be better.
Nobody has time to read all the info. Everybody just wants to know: your flight is confirmed, paid.
Brilliant. All went smoothly. I had a good discount which helped a lot. Thanks!
Dear Ingram P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I like your APP.it save all my information about tickets.I bought tickets for my mum.Thank you.
Dear Olena M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I read somewhere indicate that eDreams give me 30days free membership and they will still remove another money from my account for annual registration
Why must I register?
What if I decide not to use the service again because i need to use service for a while and enjoying the service before I can think of registration as a member
But now it's look compulsory and I'm asking Why?
Dear Adeniyi D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
My experience during booking for my airline ticket was easy and clear understandable, all available information about the booking was verify to me.
But i am still waiting for my boarding pass,which i am yet to received.
I appreciate your company and i wish to do more transaction in the future.
Thank you for your corporation.
Kind Regards
Margaret Ekenyou Kodokodo
Dear Margaret Ekenyou K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Great pricing! It was easy getting flight info and a constant reminder of the my upcoming reservations.
Dear Jeneta F.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
My experience was great. I found the perfect flight for the perfect price.
Dear Adriana O.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Kevin H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It's a good thing to have this experience.
Thanks again
Dear Mohammed N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Itzhak L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The eDreams platform was easy to use and offered many options. Good work!
Dear James D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The price increased by £100 just before the payment process began on the pretext that the flight price would go up as the flight date came closer. I assume this was done to capture my booking as the cheapest choice but scare me into believing all other offers would be as expensive.
Not good practice..
Dear Roger R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It automatically signed me up for a free trial, which is fine, but now it will automatically charge me $60 once it is over. I'll just file a fraud attempt with my bank I guess once it does charge me, because idk how to prevent this from happening, or cancel
Very efficient service with numerous options and good value compared to other similar companies. I highly recommend paying the enrollment fee as it saves money every time you travel and pays for itself on your first booking!
Dear John L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Yatin M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service