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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Nice easy flight purchase. Number of emails are maybe a little overboard but overall an nice pleasant transaction
Excellent. With your follow up is a bonus.no complications with the booking. Email sent back right away to confirm details and just amazing.
Dear Stefan Z.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
They charged me TWICE for the same booking and it is impossible to get a refund from them. I have been waiting 2 years and still nothing, despite my efforts to find someone at the company who can help. They essentially stole $900 from me!
Dear Sarah V.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Experience was ok, but like I said annoying about prices going up when checking out, not happy about it, it seem to happen all the time,
Dear Michael C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Muy bien todo muy bien muy bien muy bien muy bien muy bien
Dear Fernando A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I've book vienna to Lahore you just confirmed riyadh to Lahore and declined from Vienna to riyadh how is gonaa Manageans I have to book with some one again disappointed
When I make the reservation all the time I get messages that I will have the option to add luggage after getting the confirmation, but after purchase the flight and contact support the option that they give me is to add the luggage in the airport
Buena se me hizo muy facil y practico la conocía es la primera vez que la uso
Dear Juan W.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It took me like 10-15 minutes to figure out how to cancel that service. The price Google threw at me included me signing up for that service or my entire ticket went up like 15%. If I see eDreams again on Google I'll probably think twice. But your pricing was competitive, which is why I booked.
Pudimos realizar la reserva sin problemas.
Una sugerencia sería mejorar el sistema de compras de adicionales (equipaje extra, etc).
Dear Cristian D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
My flight was good.
Unfortunately, I lost my checked-in bag (19kg) in Beirut, Lebanon. Because, it hasn't been put into the connecting flight to get at the final destination. As a result, I lost my bag on the way to Oslo, Norway. Is there any solution for this matter?
Thank you it was very good wanted discounts and they were there
Dear Abraham B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I travel frequently. I use Ryanair and British airways most of the time. Ryanair is a particularly easy website to use and it takes a maximum of 10 minutes from start to end. Similarly British Airways is an easy site to navigate. Your site is difficult and unpleasant to use and by the time I got to the end, the purchase price heard altered and I landed up paying €20 more than at the beginning of the site experience.
Overall great will surely make a future booking from edreams
Dear Aizryn L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I had a good experience purchasing a ticket for a very good price. Thank you.
Dear Ana M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Great and fast checkout service with dreams very happy overall
Dear Georgios S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
All ok price was good and flight is on time l am very happy and I think e-dreams very well
Dear Wele B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I want to take the time to thank you for your EXCELLENT SERVICE! Last year new customer on your online page, booked my flights to Cape Town for my holiday from JHB to CPT and returned. I did investigate your page reading all the reviews before booking because I always do my homework!
I am a business owner and I know customers just complain about **** and give bad reviews because they feel like it. After reading through all the good and bad reviews I used my own discretion to make use of your service
3 Months after I booked and fully paid, BRITISH AIRWAYS COLLAPSED! Immediately panic alarms hit me, yes it is difficult to get hold of you on the phone or by email - so I thought to myself, thats it I have lost money and it was my own fault! A month later on your system I try to put a claim in to get my money back, I did make piece that I am not going to get anything BUT IT IS WORTH A TRY
3 Months after I claimed, forgotten about it, I woke up the next morning checking my bank account - AND YOU FULLY REFUNDED ME FOR THE FLIGHT!
WRITING THIS IN CAPITAL BECAUSE YOU DESERVE IT - THANK YOU FOR YOUR EXCELLENT SERVICE! EVEN THE FLIGHTS GOING TO CAPE TOWN WENT DOWN SO SMOOTH, WALKED IN, BOOKED OUR LUGGAGE AND OFF WE WENT TO CAPE TOWN, WITH THE MONEY IN OUR POCKETS YOU REFUNDED US ON OUR RETURN FLIGHTS.
THANK YOU SO MUCH FOR YOUR EXCELLENT SERVICE!
Dear Yolanda A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Great experience and best deal overall.
Easy to navigate on website.
Dear Yatin M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Leesha H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service