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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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I've now been unknowingly charged twice by eDreams Prime for a subscription I never knowingly signed up for. The membership is hidden behind a flight discount with no clear mention of recurring charges. Customer support was dismissive, and the only "refund" offered was a restrictive voucher requiring a €300+ booking—which still didn't work when conditions were met. Unsubscribing was a tedious, multi-step process clearly designed to discourage cancellations. This experience reflects a company more focused on trapping customers than serving them. Avoid.
Very good way to booking and travelling yiu can book by e dream and get an offers
With prime discount. Better price compare to other companies.customers services also quite good.
Your service delivery is top notch. The fact that ticket was issued within a space of 3 minutes made my day. I am grateful.
I have a premium mambership and pay 85€ per year and got only 5€ lower price then other fligjt searching sites.
I will cancel my premium membership.
Dear Muamer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
We were recommended edrim. Used this service before. Fast, affordable, we have used this service before
Excellent service very happy no messing around with edreams flight well done all involved
The search engine is very fast, offering a variety of options to choose from. From the moment I made my choice, the process was clear and fast.
I am very satisfied with the support provided by edreams to bol my tickets
The online booking system was fairly intuitive to follow and book the flights. However, when we checked in with Emirates the seats that we had paid E-Dreams for booking were not booked and I was travelling with my two sons and none of us ere allocated seats together for the long haul flight from Newcastle to Bangkok. I contacted Emirates and showed them my booking with the seats clearly selected and paid for and they said that for some reason it had not gone through the system and the seats were not available. I would like a refund for the seats that I paid for as no seats were actually booked.
Dear Jonathan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I use edreams for 2+ years and I enjoy using it for my quite intense travel planning. Just like any cooperation I sometimes face difficulties, or I make mistakes by myself, but in general all questions addressed are being resolved in a very good and customer centric way.
All easy and fast, fast and easy, also easy and fast, very fast an easy
Great experience and nice discounts. Compared to others, their discounts are really something to go for, or they are appealing. Makes travelling nicer.
Good price easy to navigate the website would recommend others
Compre un vuelo atraves de eDreams por spirit con maleta de mano incluido y cuando spirit me confirma el boleto me dice que no incluye las maletas y eso que tengo una sucrpcion prime en eDreams. Ahora probablemente tenga que pagar la maleta de manos
Estimado Francisco,
Lamentamos mucho que su experiencia con el servicio de atención al cliente no haya sido la ideal.
La forma en que se gestionó la interacción no cumple con nuestros estándares de calidad, algo que nos tomamos muy en serio.
Revisamos su caso para verificar que la calidad se cumpliera y le aseguramos que su solicitud está en proceso y se está gestionando correctamente.
En cuanto tengamos una respuesta, le enviaremos un correo electrónico a la dirección que utilizó para realizar su compra.
Agradecemos su paciencia y comprensión durante este tiempo.
Atentamente,
John
Equipo de Atención al Cliente
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lennard,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Payal
Customer Care Team