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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Very difficult to get details of flight changes an still not sure of what to do next. Hope that all will go well on the day.
The booking I was able to do it fast, without struggle, and the confirmation came right away after payment.
Big thank you!
Dear Jae K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Helpful and straight forward service.
I would recommend it to anyone.
Thank you for your service.
Dear IDALINA D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Nice and easy I will used again the future and I recommended to very bothy
Dear Maria O.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Rana Y.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
During a phone call in the afternoon last Monday I requested the customer service team to ignore a change request I did in the Morning. The customer service clerk confirmed to me that the change will not processed and assured me multiple times that I shouldn't worry at all. I check my phone and the changes were in fact still processed, so I was lied against! Then they charge almost EUR 1500,- on my credit card without me authorizing the payment. When confronting them with it they take no responsibility at all!? Please stay away from this company you can't trust their customer service and word.
Dear Vu L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
All the process was very easy and The information received was clear
Dear António N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Good customer experience with prompt responses/mail confirmation
Dear Neemalen G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
La experiencia fue buena se logró comprar el boleto de avion
Dear Karolay H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Mostafa Y.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Signed for the silver package offered by your site while making the reservation due to the fact that it stated check in would have been done automatically and boarding passes sent to my mobile phone; however this option doesn't apply to this booking therefore I wish to apply for the additional £7,99 paid for a service that is not available
Dear Mirta I.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Quick responses. Good service. Second time choosing you.
Dear Adriana C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Sofyan S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Cheapest rates other then apps and the tickets are very good and service of process are very grateful i am very happy
Dear Afaq Ali H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I just ordered the tickets, like everywhere.
Nothing specials deals.
Dear Natalja S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
As ai stated before, prices are weird when it comes to Edreams, with or without Prime, same prices, and sometimes even more expensive with Prime or just a few cents or little euro's cheaper, not worth it to be honest.
Also, sometimes we find these same flights cheaper elsewhere, the booking fees through Edreams is just too much sometimes, not worth it when sometimes it can be cheaper on their own sites.
Just wish Edreams could make prices more accessible (since they're know for being the 'cheapest' options out there), not really anymore, at least from what I experience.
We looked for flights to New York, within the same hour prices changed really strangely, it was sometimes under €400, sometimes a tint bit higher, and then we ended up with the highest, NOT RIGHT!
Anyway, I'll still keep on purchasing through Edreams but from now on whenever I find a cheaper option, I won't hesitate and go elsewhere to purchase my flights/holiday.
Good prices, and good service. Solo que me hicieron pagar una suscripción sin yo querer hacerla, eso era para yo poder continuar con el proceso de compra de mis tickets.
Dear Lori R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Violeta C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service