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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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I do no. Know where my ticket is. Help! I have a number but I still do not have a ticket. Complicated to understand.
Hasta el minero ha sido buena estoy pendiente te de registrar sillas y maletas no se donde
Easy to use and helpful and really quick. Did not struggle to find what i needed and booking was done the next day.
Dear Johnny M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I really like the website. It's was smooth and quick transaction
Dear Immamuddin S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Matthew H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Most I like the fact that the flight prices are the best, and you have plenty of choice. Boarding hassle free is priceless, especially when you have stops in long distance flights, and it's very handy to have everything in one place - edreams application.
Dear Joanna M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I booked a cheap flight with edreams. What they dont tell you is that they sign you up with a membership and charge you a $50 us membership from the creditcard you used to pay for flight. They trick you, its a scam. They take out a monthly or yearly membership. Its caused me much trouble had cancel card. They csnt be contacted easy as on otherside of world. They said they canceled my membership and then i was charged $87. Trustpilot took down my last complaint because no evidence but i cant upload any evidence. They have not payed my money back. DO NOT BOOK WITH EDREAMS.
That day I missed a flight and had to reach my destination the same day - I found a ticket in e Dreams and everything flowed smoothly and quickly.
Dear Julia K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Can I give negative stars? After months now of not getting a refund on my "flexible" flight, I'm fairly convinced edreams is a scam. I bought a flight within the Philippines through edreams and paid extra for the flexible option to be able to change my flight. I did end up wanting to change the date of my return flight but had to call their customer service to do so. I actually called twice, the first person told me he couldn't change the flight for me and I had to rebook the WHOLE trip and then he'd send a request for cancellation and refund on the first flights. I don't remember why I called again but the second lady also said she couldn't do the change for me but I only had to rebook the return flight and she'd put a request to cancel the intial flight and get me a refund...
The cancellation was easy enough for them but almost 5 months later there has been no refund. When I phoned the airline directly they said there was no record of the initial flight and I was not eligible for a refund.
Дуже довго робилось підтвердження замовлення, зазвичай це робиться набагато швидше
Dear Viktor H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Todo salió bien buenos precios y rápido sistema me gusta su página para buscar vuelos seguir usándola
Dear Santiago B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I have used edreams 3x and their CS and app are the pits. The app messed showing 2 booking for same trip
I made my booking and between choosing my flights and paying for them the price increased by £13 per ticket which was annoying as I was on a tight budget and needing to visit my mother who has been unwell
I would also appreciate just one or two emails
But so far I have had 6?
Otherwise all else was fine
Thank you
Average ok ok ok ok ok fine fine fine ok okabcd ef
Dear Shahnoor A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I picked a ticket with a carry one but when my ticket came I see I booked to the economy lite fare with no carry on. Now I hv to pay extra for my carry on.
Dear Crystal E.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
All in all it was good but there was an extra 400$ charge to my credit card without explanation
Had a few issues booking my reservation at first but after several attempts I was able to finally get my booking completed. Received the confirmation shortly after.
Dear Shubham S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Convenient service good prices. Comparing with other services, this one was the best for me! Thanks developers!
Dear Iurii S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very good. Website was very user-friendly and booking was made without any hiccups. Moreover, I have received confirmation of my booking instantly.
Dear Frank V.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Muy buena solo que todo es en inglés y es un poco confuso para los que solo hablamos español del resto bien
Dear Frank V.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Edith B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service