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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Good price easy to navigate the website would recommend others
Compre un vuelo atraves de eDreams por spirit con maleta de mano incluido y cuando spirit me confirma el boleto me dice que no incluye las maletas y eso que tengo una sucrpcion prime en eDreams. Ahora probablemente tenga que pagar la maleta de manos
Great experience, easy to book it easy payment options, can't wait for my flight
Its very good experience, and simple I recommend to everyone. 😊
Everything was great and quick. No complaints at all. Thank you
Falha algumas vezes, quando mudam o preço e sai da aplicação, automaticamente, mas é bom.
When I reviewed the available prices and benefits, I didn't hesitate to choose you because your offer was the best. I also found the booking easy and convenient, with the accuracy and clarity of every detail. Thank you.
Successful and easy. Always patient and helpful. Making things easier for me
A very pleasant experience as was completed in good time and hassle free
Le texte change toujours de langue Pas de confirmation de vol clair
Je trouve difficile à faire confiance
Cher Denise,
Nous sommes sincèrement désolés que votre expérience avec le service client ait été loin d'être idéale.
La gestion de l'interaction ne correspond pas à nos standards de qualité, que nous prenons très au sérieux.
Nous avons examiné votre dossier afin de vérifier que la qualité était par ailleurs respectée et vous assurons que votre demande est en cours de traitement et correctement traitée.
Dès que nous aurons une réponse, nous vous enverrons un e-mail à l'adresse que vous avez utilisée pour effectuer votre achat.
Nous vous remercions de votre patience et de votre compréhension pendant cette période.
Cordialement,
John
Équipe du service client
Great service, easy to use. And cheap Better than the rest, great communication
Increased price once first journey ticket bought. In fact it remain stable for quite some time and as soon as I bought the 1st journey ticket, the price of the 2nd and 3rd shoot up like crazy. I felt as if someone is waiting to buy 1st ticket and after that no other option. Felt like betrayal.
Dear Ajit,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
We got one of the best deals for our travel. It was very easy to compare and booking was also done immediately. It was a hassle free experience
Muy Buena! Recomendado por el momento no he viajado todavía pero siento seguridad
It takes a little time to finensh the reservation. And the possibilities. That adds money. But after we finished it was o. K
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Estimado Francisco,
Lamentamos mucho que su experiencia con el servicio de atención al cliente no haya sido la ideal.
La forma en que se gestionó la interacción no cumple con nuestros estándares de calidad, algo que nos tomamos muy en serio.
Revisamos su caso para verificar que la calidad se cumpliera y le aseguramos que su solicitud está en proceso y se está gestionando correctamente.
En cuanto tengamos una respuesta, le enviaremos un correo electrónico a la dirección que utilizó para realizar su compra.
Agradecemos su paciencia y comprensión durante este tiempo.
Atentamente,
John
Equipo de Atención al Cliente