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eDreams

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.


edreams.com
Founded in 1999
Madrid, Madrid, Spain
+544
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eDreams Reviews Summary

The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 4 days

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GB
1 review
0 helpful votes
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Gut
August 2, 2025

Am fost foarte bine să cumpăr prin aplicație voastră și am fost satisfăcut

Date of experience: July 23, 2025
Ireland
1 review
0 helpful votes
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Hi. Thank you for everything
August 2, 2025

I am going to travel first time. Everything will be ok. The travel will be good i hope so

Date of experience: July 23, 2025
California
1 review
0 helpful votes
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Very simple and straightforward to use. Would definitely recommend.

Date of experience: July 23, 2025
MD
1 review
0 helpful votes
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I cannot believe this company is still allowed to operate. I just got charged €89.99 AGAIN for their so-called eDreams Prime membership — and this is the third year in a row. I never received a single email or warning. Nothing in my inbox, nothing in spam. Just silently charging my card every year without consent. I definitely never signed up for any recurring subscription. Today I only found out because my credit card app notified me of a new charge two hours ago. I contacted their customer support immediately, and guess what? They told me it's non-refundable and offered me a pathetic $90 voucher — only if I spend at least $300 more on their garbage platform. Are you serious? This isn't bad customer service — this is a straight-up fraud operation. They trap people into shady subscriptions, hide renewal notifications, and refuse refunds. EDreams is a dishonest, deceptive, and disgraceful company. Do yourself a favor and never give them your payment details. Pay a few bucks more and go with a real, trustworthy travel agency. They don't deserve your money, your trust, or even your attention. Spread the word — this company thrives on scamming unaware users.

Date of experience: July 23, 2025
Germany
1 review
0 helpful votes
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Very good
August 2, 2025

Very good experience 👌 I hope will get always good experience.
Wish you all the best edreams.

Date of experience: July 23, 2025
Iceland
1 review
0 helpful votes
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EDreams Prime
August 1, 2025

Rápida resposta, preços competitivos, bons descontos. Fácil utilização do site.

Date of experience: July 22, 2025
North Carolina
1 review
0 helpful votes
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This is a review
August 1, 2025

The site helped me get a good price for my weekend away so I chose them

Date of experience: July 22, 2025
GB
1 review
0 helpful votes
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Easy process
August 1, 2025

Easy with good discount as a prime member.Wide range of coverage in choice of flights, accommodation and holiday activities to choose from.

Date of experience: July 22, 2025
Italy
1 review
0 helpful votes
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Very good
August 1, 2025

Smother than expected and every mail and messages was well understood

Date of experience: July 22, 2025
Lithuania
1 review
0 helpful votes
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Reasonable/Affordable/Corp
August 1, 2025

The only issue is that cancelling the prime is difficult, requires a call.

Date of experience: July 22, 2025
Slovakia
1 review
0 helpful votes
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Great
August 1, 2025

Great ondifbxondodndodnxindidjdbshsisjsjsisjsisisjisis

Date of experience: July 22, 2025
Texas
1 review
0 helpful votes
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Good
August 1, 2025

Good experience, I'm glad I used it and will maybe use it again.

Date of experience: July 22, 2025
Portugal
1 review
0 helpful votes
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Best Site to buy ticket
August 1, 2025

I needed a last-minute flight for a weekend trip, so I decided to try eDreams. The website was easy to use—I entered my dates, and within seconds, I saw a list of flights sorted by price. I found a decent deal, but when I clicked to book, the final price was slightly higher than advertised due to fees. Still, it was cheaper than other sites, so I went ahead. The booking process was smooth, and I got my e-ticket right away. However, I later realized I had misspelled my name. Contacting customer support was frustrating—long wait times and slow responses. After two days, they finally fixed the error, but it added unnecessary stress. Overall, eDreams saved me money, but the extra fees and slow support made me think twice. Next time, I might compare options more carefully before booking.

Date of experience: July 17, 2025
SX
1 review
0 helpful votes
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Good value
August 1, 2025

Process was smooth and easy to navigate website. Informative and price was cheap

Date of experience: July 22, 2025
GB
1 review
0 helpful votes
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Feedback
August 1, 2025

I have been kept well informed by edreams through emails. The communication is very good

Date of experience: July 22, 2025
Iraq
1 review
0 helpful votes
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Amazing
August 1, 2025

Great for cheap flights I've been using it for 5 years and I will always use edreams

Date of experience: July 22, 2025
Spain
1 review
0 helpful votes
Follow Jocelyne A.
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Perfect app for choosing best flights and cheapest prices.

Date of experience: July 22, 2025
GB
1 review
0 helpful votes
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Quick and easy
August 1, 2025

Easy to book flights and clarify what luggage allowance is. The fact that eDreams will check you in and send you your boarding card is really helpful

Date of experience: July 22, 2025
District of Columbia
1 review
0 helpful votes
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This was pretty good experience.
August 1, 2025

I don't know to explain, just be patient and look for the best offer. Everything went well, no problems so far. I hope it will stay like that.

Date of experience: July 22, 2025
Florida
2 reviews
0 helpful votes
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Please complete my transaction
July 31, 2025

Was easy to find, however the airline charged me more money after 24 hrs.

Date of experience: July 21, 2025