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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Very good and clear information easy to follow with excellent customer support
Thank you! It was super easy and efficient to find a flight at a great deal!
£56 for return flights to Tenerife. What an absolute bargain. Very easy to book
The experience was pleasant. I was able to save more money than through other platforms.
Very good all, now but travel waiting. Then will see. Hopefully all will be fine.
It's very good, fast, clear, easy, Clear and fast processing
I haven't received that booking! I double booked flights and Ryanair have sorted out second booking! Where is that booking!
5* service that I highly recommend, easy to find an excellent offer to fly
It's good and secure and reliable my friends usually use this same dreams app
Is the best choice I ever made And the app make me to travel more
I book a flight with no problems, like this application. It's understandable and good.
No problems other than the airline sent me an email stating that my payment didn't process to call and confirm. When I called they stated my payment had been processed and the sent me a follow up email. Make sure to check your email after as I almost didn't and it wouldn't have been good being stuck in Texas.
Dear Michele,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Tot hiertoe alles goed verlopen. Altijd goed op de hoogte gehouden moesten er wijzigingen zijn ivm de boeking.
Definitely gave me many options to pick tickets similar like a lot of other web sites
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Paul,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team