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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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There was an error made that created some serious stress and delays. My birthday was inputted a month and 7 years off from what it is and I got sent on a wild goose chase trying to fix the thing. Otherwise a good experience.
This is my first time travelling in this air bus may be hope better experience
Compra fácil. Mejor precios con plan premiun, muchas opciones para planificar un viaje de calidad
Great was not hard to book.Confirmation came with the following hours
I found my flight and bought it, but I was not sure if I was successful because I had to wait for more than 24 hours to wait for the confirmation for the last leg. Then I had 24 hours not knowing if I was successful in buying the tickets.
Dear Kristian,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Easy to book...,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
The options were clear, as well as the pricing. It was fast and efficient. Good value for money.
Ikke mulig å få legge til baggasje på min siste booking. Det må gjøres på flyplassen. Ikke mulighet for informasjon om min baggasje vil bli sendt til destination min.
Kjære Eliane,
Vi beklager virkelig at kundeservicen din ikke var optimal.
Måten samhandlingen ble håndtert på samsvarer ikke med våre kvalitetsstandarder, noe vi tar alvorlig.
Vi har gjennomgått saken din for å bekrefte at kvaliteten ellers ble oppfylt, og forsikret deg om at forespørselen din er under behandling og blir håndtert på riktig måte.
Så snart vi har svar, vil vi sende deg en e-post til adressen du brukte da du foretok kjøpet.
Vi setter pris på din tålmodighet og forståelse i denne perioden.
Med vennlig hilsen,
John
Kundeserviceteam
Muy buena excelente espero q todo salga bien gracias x la confirmación
I've been using eDreams with their subscription plan and it's been a great experience overall. The app works flawlessly – fast, intuitive, and super easy to use. I booked my flight in about 5 minutes, start to finish. On top of that, I saved nearly €150 on this trip, and the included insurance for missed connections gives me peace of mind in case of delays. Everything felt smooth and stress-free. Highly recommended!
Swift and reassuring interactions.
Was delighted at with efficient service and the attractive price. I'll be back!
Your customer service reps are polite and respectful. But there is always something. At 1st I was told I would have a $90 voucher when I tried to redeem it it didn't work. Then while on the line with a rep and couldn't redeem a $45. Voucher which is a boomer
Dear Stephany,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Bad, scam about the credit, Its a credit that cannot be used.
Dear Bolormaa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ian,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team