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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Very happy with all the support and clear information on the website!
It was very easy to book, initially, I was timed out, but I managed to complete the booking without much fuss. Thank you.
I tried to change my reserved flights and was talking to a very helpful woman on the phone. She gave me great options for the flights and said someone would call me. I requested the call after 3.30 pm as I can't talk on my personal phone while at work. That same day (Tuesday July 15) I got a call but didn't have time to answer so called back. The woman who answered said she'd mark I couldn't receive calls before 3.30. Pm. Someone called me this morning and I told him I couldn't talk and asked if they could call after 3.30 (Spanish time). No one has called back so I opened a chat and the person said they'd mark (again) I can't answer before 3.30 p. I don't want to lose the offered changed flights because this is taking so long.
Good plans, flexible arrangements. Options. Customer service. Combo with hotels and cars
Very many additional options/questions, when purchasing plane tickets. So it takes time to finalize the purchase, cause need to think, which one(s) to choose. Accommodation searching and booking was quicker and smoother.
Very convenient, cheap and easy to use, no app can beat edreams so far
Very good service 👏. The booking and payment was fast processed and secure.peace of mind
This happens to me all the time: I book a flight hat seem to be cheap. Then I proceed through the booking process, and to my surprise, I end up with almost the double of the price I initially clicked on. This is due to all the add-ons. Also, when I scroll to find a better price later, I can never get back to the previously preferred route and price. There is no way to save searches.
Dear Marta,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It is easy and good in price give different offers according to your time range
Me pareció muy agradable comprar con edrams porque fue fácil el pago
Found it straight forward and low competitive prices. Will definitely use again whenever required and happy to recommend as well to other people.
******************************************************
Dear Helena,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
You didn't tell me if I don't do online check in I have to pay 30 € at counter desk.
Dear Fatemeh,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I was considering various options, found eDreams to be the one with good prices, attractive features.
I had a great experience with the smooth processes to follow and received all my documents right away.
I got best price but I didn't like that they sign on with prime without my consent
Dear Napoleon,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Very clear instruction and easy online purchase system. Clear procedure on check in
It was ok, except for being forced to write a review which I deeply dislike
It's a good experience especially on line it's was so easy to book on line
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Hanna,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team