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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Got a nice deal from edreams (flight plus hotel) which I recommend for everyone
So I found Edreams trying to find the best price on a return ticket. By booking was not confirmed even after 2-3 days and I got so disappointed, however, I was asked to book again and the price was similar to what I saw before. My booking was confirmed soon after I booked with email confirmation! I am very happy
The app helped me book a cheap ticket. I hope everything is fine after that.
Foi tão profissional, tal que permitiu-me obter a resposta positiva sem demora.
Since long times I using this eDreams for booking hotel and air ticket. I found is very good and trusted. Thanks, keep it up...
Very quick to make the purchase. Easy to navigate the purchasing process.
Great experience overall! The service was fast, reliable, and exceeded my expectations. I found everything I needed easily, and the support team was very friendly and helpful whenever I had questions. I would definitely recommend this to anyone looking for a smooth and stress-free experience. I will absolutely come back again!
I don't know much about it but it did help with lowering costs.
When one has to organize at any time travels to various places in the worls, he needs a simple and friendly tool to do it. This is why I choose edreams.
Booking a flight is long and tedious. The site tries to upsell you on dozens of unnecesary things and makes all of the selections super confusing. It intentionally tries to trick you into paying more than you need. During my specific booking experience, I was also automatically signed-up for the free-trial Prime membership even though I checked during the check-out process that this wouldn't happen. The free trial lasts a few weeks and when it ends, they will automatically sign you up for a 12-month contract. The website has NO way of canceling the free-trial or the membership. It also does not show you how eDreams will charge you for the membership. Again, trying to deceive you into thinking this won't renew automatically. The only way to cancel is to CALL their support line and go through a 10-minute call where a support agent tries to convince you to not cancel your membership.
After a bit of an iffy start everything seems to have gone well. Will have to wait and hope all goes to plan.
It would be great if you could create a program like WhatsApp for communication.
I feel good about this experience, and feel safe but not received about pdf of my ticket
Dear Ahmed,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Simple and fast booking, good prices, easy search, clear and simple forms to fill
Following the indication on the website I selected the (expensive) option to have 1 checked in bag. When I got the final ticket from the air company I had 3 checked luggage and 1 carry on!
Dear Elda,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Don't buy their membership it is cheaper to buy the tickets without membership
Dear Veerendrashyam,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lucas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team