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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Booking my trip was simple process and price was reasonable. I had trouble doing online check in for me flight but I went to the airport service desk and checked in quickly.
I compared the services with other and you win.
Keep this way and you will evolve
This is the first time I even heard about eDreams, so naturally I'm a little suspicious. I received booking details within 5 minutes of payment, so no fuss there. So far Lufthansa still has me as booked, and my ticket is ready for me to check in. Summary- Overall, no everything is good, but since this is my first time, I am suspicious. I had wanted to wait until after I travel to leave my review. -1 star for pressuring me for my review early.
I am a really frequent traveler, this is the first week since I joined edreams prime so far I am happy. Though I find sometimes edreams not as cheap as some other websites ie. Kiwi or booking.com BUT sometimes nothing can beats edreams. I really like edreams customer service. I particularly like to book my flights rather than booking accommodations.
Easy and quick
I hope to booking again in the next year Could i booking on edreams again
Second time I booked with them. I will book with them again!
Flight booking with eDreams is as easy as cutting butter with a hot knife.
Well receiveing normal infromative ticket would be better for example luggage information or something additionally.
El sistema es muy amigable y fácil de manejar, los tiquetes fáciles, el viaje fácil y muy bueno que hagan el checking por uno
Mi calificacion seria de 5 estrellas si no fuera por que, al momento de pagar, sorpresa!, suben el precio que ya se habia establecido abonar
Estimado Maria:
Lamentamos mucho que su experiencia con el servicio de atención al cliente no haya sido la ideal.
La forma en que se gestionó la interacción no cumple con nuestros estándares de calidad, algo que nos tomamos muy en serio.
Revisamos su caso para verificar que la calidad se cumpliera y le aseguramos que su solicitud está en proceso y se está gestionando correctamente.
En cuanto tengamos una respuesta, le enviaremos un correo electrónico a la dirección que utilizó para realizar su compra.
Agradecemos su paciencia y comprensión durante este tiempo.
Atentamente,
John
Equipo de Atención al Cliente
Value for money and competitive price. Very pleased. Correspondence via Email was efficient
I've now been unknowingly charged twice by eDreams Prime for a subscription I never knowingly signed up for. The membership is hidden behind a flight discount with no clear mention of recurring charges. Customer support was dismissive, and the only "refund" offered was a restrictive voucher requiring a €300+ booking—which still didn't work when conditions were met. Unsubscribing was a tedious, multi-step process clearly designed to discourage cancellations. This experience reflects a company more focused on trapping customers than serving them. Avoid.
Dear Lennard,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Payal
Customer Care Team
Very good way to booking and travelling yiu can book by e dream and get an offers
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Forhad,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Payal
Customer Care Team