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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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My flight got canceled 4 months ago, and EDreams don't want to give me my refund. They keep making excuses saying they never received the money, which I have evidence that they did; then they said they didn't have my bank account, which I sent multiple times already, and for no reason my refund got cancel. The customer service is terrible, they hang up on me multiple times and I was told "I am giving them a really hard time." Still I haven't received my refund.
Bought ticket from edreams and Turkish Airlines cancelled flight. I cant reach their support. Only idiotic ai chat responds. Looks like lost money. Never ever will buy from them ticket.
User-friendly site / app with clear instructions. The information is well set out and easily navigable.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I love that it is bare bones so the company can provide good monetary value, but new as a new custmer had no idea where crucial booking number or help or upgrade could be, as customer in the western world I thought bare minimum they would have automated bare minimum customer service but convoluted and surprisingly no.
I have received my travel booking but it was a mistake in the reservation code, that I am waiting for a response. A part from that everything was all right and client attention very kind
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Easy to book and good rated offered with a few alternatives which is very enlightening. Found the rates are among the best.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Buena buena y necesaria para todos los viajeros que quieren un vuelo de bajo codto
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
My book and boarding pass all received in advance. Also I keep receiving reminders. My experience is wonderful
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Everything straight forward despite a few negative reviews that I read which made me skeptical at first. Relieved my booking confirmation within 24 hours which I then confirmed via visiting the airlines website.
Also was able to cancel my prime membership without any issues.
Overall I would recommend E dreams.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Im trying to reach your customer service in the chat but they never answer to me
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I wanted to book a flight on Boutique Airlines from PDX to Pendleton, OR. I have never had a problem booking in the past. I had no idea that I was choosing a booking agent until it was all over and done with. I guess I was just confused and kept going as I haven't used the airline in a couple of years and thought maybe the process had changed.
Good app to booking however I haven't finished the experience
Dear Gregorio M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The confirmation period was very fast and accurate.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Very good...i would recommend my family and friends to edreams site
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
First time user, many flights to choose from and my flight booking went very well. Information was very clear and easy to understand. Will book again with eDreams for my next trip.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
When starting the booking process, due to it being a long haul international flight we assumed that the fares would include the seats. This was not the case and we ended having to pay an additional £240 on top of the initial advertised price. When we came to check out we were charged an additional £85 because we took 10mins to decide whether to go ahead as the price on the website kept ramping up.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team