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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Service was very good I will try to corporate with company next time
Was able to choose between various airlines without any issues. Allowed me to work with my time line needs rather than me meeting the airlines schedules.
This page is very easy and informative for the public I recommend it to all
I would like to cancel that annual prime you booked from my account. 69 99 euro pls
It was fantastic. I did not have any problems. Thank you edreams!
We were able to choose from several options, and the booking process was simple. We received confirmation quickly, so the service is highly recommended. Thank you.
Taking a grandchild away is a real troublesome time with no help to get the correct form filled so they can travel with you.
Dear Tony,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
After lots of looking around I booked w Edreams. Got the dates and flights I needed.
Extremely easy and straightforward booking procedure. Everything was well laid out and simple to follow
Rates and fees are extrapolated. You start with a specific reate and es you advance in the booking the rate continues to grow higher. Then you make people become a prime member for a "discounted"price.: by this time I am too far into the booking process you end up accepting otherwise you don't get any minimum service.
Dear Marialejandra,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Brilliant very easy to deal with good service delighted with my booking
Foi rápido e fácil. A escolha dos voos foi boa. Consegui bilhetes acessĂveis
Flights in time, good seats and smooth take off and landing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Catherine,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team