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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Looking for cheap flights then look no further, great deals and packages with this site👌
It was easy to use the service; worth the price of membership.
Too Many Pop-up, Ads, Constantly Pushing a Purchase, to the point twice I almost stopped making reservations. Also, heck, you have too many cookies, 3rd party tracking, selling info to 3rd parties, etc. Many complaints online about this. That is why I will be careful about any future transactions.
Quite satisfactory. But I'm still expecting payment receipt for the transactions.
Fast easy no problem with my previous tickets overall a+ thanks for hassle free tickets
Excellent app, I've been using it for over 4 years. I liked the reliability, clarity, and ease of use. I canceled my reservation at the airport two hours before my flight, and they refunded me with a small deduction.
The booking process is nice, but not having my boarding passes makes me feel insecure. I know they will send me that later, but still, this is the only con of buying this way.
Excellent value for money and plenty of options BUT I booked a twin room, which showed as available, but was allocated a double room! Difficult to change.
Using eDreams is easy, and often gets you the best prices available. Buying a ticket is easy, and even after purchasing the lowest priced fares, you still get a number of perks that no one else will give you.
Satisfecho con precio y servicio, bien claro en la página Web y ágil para búsquedas de vuelos
When I purchased a holiday package, they offered me a discount if I tried PRIME free for 15 days. To my surprise, they charged me for this subscription arguing that as I had already enjoyed 15 days free in the past, according to their terms and conditions, they had to charge me for it. At no time do they warn you of this circumstance, so I feel really ripped off by this platform. I have complained both by e-mail and by phone, but they don't care
Dear Juan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Payal
Customer Care Team
Tried to get in touch twice today and your system not working
Dear Donald,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
การให้บริการในการจองตั๋วที่รวดเร็ว เข้าใจง่าย และจะกลับมาใช้บริการอีกค่ะ
The programme is very user friendly and it offers the best offers of cheap flights any flier can think of. I have started recommending it to my colleagues.
I needed to modify my flight plan and no one could help me and the phone number listed starts with 44 on your website doesn't exist
Dear Axmed,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lisbeth,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team