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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I bought some tickets i bought some tickets ght some tickets i bought some tickets ght some tickets i bought some tickets ght some tickets i bought some tickets ght some tickets i bought some tickets ght some tickets i bought some tickets
When I tried to book 2 ecconomy seats on a flight from DPS to Komodo, I was told none available at the time and date required.
When I went to the airline site, I found only business class seats available. However when my husband tried on his computer, ecconomy seats were definitely available, but stil not showing up on my desktop. At this stage, I had already booked a business class seat. I was trying to book him one too, but the computer kept recognising only me. So I asked him to book his own. This was how we found out the ecconomy seat were definitely available.
Dear Kerry,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Payal
Customer Care Team
I am finding it impossible to cancel membership. Deliberately no email address on site Phone number fails
Dear Peter,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Payal
Customer Care Team
Price shown is with prime subscription (bait and switch methodology I believe) and very difficult to unsubscribe!
Dear Clarence,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Payal
Customer Care Team
Its my first time flying so I don't know what I need to expect and need to switch from airline and flight at the same day but I think it will end as planned
I checked with other companies and found eDreams had the best price
Check out as much as boarding pass should be made a bit more simple.
Dear William,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Payal
Customer Care Team
I found it easy to complete my flight reservation. It was a nice experience.
I like to use your service which is very professional. Very good service provided to customers
Chat person was professional, calm, and reassuring that flight was fine.
The discount applied is $120 but the cost of membership is $9.99 a month and it's mandatory for one year, you cannot cancel after the 15 days free trial. That's not correct.
Dear Davide,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Payal
Customer Care Team
It's the best platform for electronic booking of flights with helpful algorithms just need to work on currency 💲 exchanger charges should allow in all over the world wide currency as compared to just in Euro
Hola, mi experiencia hasta ahora no es buena. He recibido la confirmación de la reserva pero los códigos no coinciden con la Aerolínea. Tampoco he recibido mi billete electrónico
Was and easy and fast booking services and good fares compare to other services.
The ticket for plane wasnt cheaper at all and i haven`t receive any discount for hotel. When i tried to cancel the membership the customer service was horrible. I couldn't understand the agent due to his really strong Indian accent and on top of that he kept upselling your services. I already made up my mind and he kept taking about the discount he was offering me. My firm no thank you was ignored multipe times.
Dear Anna,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
So fa so god When I receive the promised services for which I have already paid I will express the degree of goodness of your service
It was very direct, self explanatory and affordable, it was my first time using the app but I was glad I choose EDREAMS
Very good till now. It has been very helpful. I have been able to book and receive my booking detail almost immediately. My experience till now is not a stressful one but very friendly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jamie,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Payal
Customer Care Team