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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Feeling happy that i have found a good app that help me travel home easily and anytime i want
Awesome experience while using eDreams! Looking forward to more good experiences.
The booking was very quick however, not much has been said about my boarding pass which makes me nervous. Also, on the confirmation screen it had the wrong birthday listed but on my official confirmation email the right one was listed...which also makes me very nervous.
Excelente no dudaría en recomendar el servicio de edreams,
I booked and was initially informed by eDreams that my booking had failed. So then we tried to book using my partners credit card. His booking also failed. So we were afraid to try again because we wondered if we would be charged anyway or twice. So we waited a few days and then you advised my first attempt had been accepted after all.
Still i didn't took the flight but with edreams it is goo
Very reliable and easy to book your holiday after been scammed week before find edreams trust worthy will be using them again
At the end of the booking procedure given the option to do prime at £64 if you don't want it the holiday goes up by £64 anyway. Not very clear and I don't like this practice.
No issues with eDreams and I saved a few bucks in addition.
See above I don't know what else I can write, it was a Ryan Air flight almost on time and booking it was easy
My first flight through edreams. Will report
Later when flight takes place.
I had a fantastic adventure with e dreams from booking plane tickets, hotel reservations and more, I just was unable to check in electronically for some site issue a guess but that didn't stop me from visiting London, UK thanks a lot and keep up the good work hope to do it again soon!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members