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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Simple and straightforward with excellent prices and prompt confirmation of booking
The booking experience was good. The booking app was user friendly but the booking website was frozen so I resorted to the app.
When i click "see status" on my trip, why is it reflecting "cancellation requested" where i have not made any cancellation requests?
Me fue muy eficiente el comprar con ustedes hacen muy buen trabajo con excelente calidad
Good so far, but i would like to know if i cam check in online myself or must be teough you. Please answer by email.
Very pleased with the services being offered by your Airways
Please I cannot use eDream reference into the airline reference during the check in. Or I have to wait a little to check in
All went well at the end but there was a learning curve using eDreams.
I did not get my booking confirmation before I called and asked for it the next day. Lots of nonsence emails from eDreams that it would come shortly in a few minutes etc. but no one really checked up on it before I did.
EDreams are charging extra for seat reservation when it is in fact free on the carriers home page.
But they do have some really good offers that the carriers do not advertise directly. I found a half price Business class ticket compared to the carrier's price for the exact same flight.
Overall booking experience was good. I was able to find the best price on this website.
Although airline cancelled the flight the service of edreams was very efficient
Dear Sir
Thank you very much
I do not want to cancel it
I received it before
Please again send to me the booking
Best regards
Dr Walid Bsata
Prof. Of Cardiology
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andrew F.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"