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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Easy booking and cheaper fees for international flight
This is my second time booking with eDreams. I'm on a tight budget, but I love to travel. I am trusting eDreams more and more to find the most economical flights available. Thank you eDreams.
- I paid an extra amount to buy an extra weight of 5 kilos, and I did not receive it?
- They collected extra money today, other than the price of the ticket and the extra weight!?
Regarding your reply:
At the airport, I took 5 kg of baggage out of my bag and put it in my hand bag,
Secondly: I did not ask to become a Prime Membership. Please cancel it and return the amount withdrawn from my credit card.
Very good i'm so happy Very good company services good.
Edreams themselves were fantastic the whole booking side of it was seamless... until i got to airport 90 mins early and found my 90 min wait would become 210 minutes due to delays but thats not edreams fault.
We'll see until the traveling. However, yesterday someone tried to get money from my card after I bought the ticket from your company.
Goid experience.
Haven't done the trip yet, but booking and feedback in booking were OK.
I got huge discounts on my trips compared to other providers
The price I paid for was nearly double that in the booking. So not a good experience. Will not use this site again neither will I recommend it!
Very reliable and easy to use. All flights were confirmed all the way. I've experienced my flight not being confirmed all the way and that made me get stuck in a country. I used a different agency last time but this time i changed and i am satisfied.
We picked a flight that cost 470+
The cost changed to 510+ when we tried to pay
So disappointed, we gave up looking, so we paid extra charge.
We are an extended family of 10. You would only allow a booking for 9 people. Why? I had to make 2 bookings. One booking was processing for a long time and I tried and tried to speak to someone about this. It took a long time and a lot of aggravation. I think a group of 10 should get priority service and even a discount. I'll think twice about flying with you again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ekaterina S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"