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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I am very happy of your service and fare was very good.
I had a big problem with my last experience by booking on e dreams and I hope that they can fix it.
After booking，I still received email from edream which told me the same flights have been sold out. And it is really misunderstanding, cuz I did not know it meat my filght tickets not been booked or others been sold out? And when I want to make sure even I am prime member, still could not get any support, chat, any other online service to make sure.
Hello in til now every thing is ok but yet still I must wait to my trip how will go on.thanks
Not taking long time when i booked tickets and they guide option is very easy to understand for us
Can't wait for are trip to Australia booking was very quick and easy really pleased with are a flight times and all for a great price.
Booking a flight can be a nightmare, but all was made easy by following the itinerary.
Problem sorted. I don't want to make comment. Got a refund of money. Thank you. Got the refund from you before my bank pending amount was taken out. Do very quick service from tou
Listed on sky scanner and Edreams search in AUD, charged me in USD. Meant flights were not the cheapest but most expensive option instead. Never use
Smooth from start to finish. We opted for auto check in and Would use again
Never ever in my life time again, if this would be the very last way of flying to anywhere, I would rather walk then dealing with the service this company provides.
I chose to have baggage on my flights, but the program didn't register it multiple times
It the worst ever I have been waiting more than 4 months,they wait the airline when I ask no answer finally now when I emailed said non refundable I have cancelled the ticket after 3 days of the day i bought. This is not good as edreams is a big website, its the $#*! and no respect discasting. The took all my money around 730
I lost count of the number of extras I was enticed to add on and had to click through or de-select. I did not appreciate needing to join the prime programme in order to secure the headline price i had been offered, cancelling the prime programme was also onerous and I suspect on the very boundary of legality. All in all a truly horrible user experience.
C la pire expérience que j'ai jamais vécu
Mon vol a été annulé
Ils ont injoignable pire encore
Aucune assistance n'est offert
J'ai viens de fermer mon compte et j'espère ne jamais refaire affaire avec vous
EDreams has so little trustworthiness that flight companies now automatically block bookings from them. They "just happen" to not warn you of this, while charging you up to 50% extra on your flight for no reason. And if that company happens to be Ryanair which you'd swear was managed by a sadistic Jigsaw killer from how much they like trapping you in a catch-22 where getting assistance is impossible.
Long story short: airlines won't accept eDreams booking, eDreams sells you bookings anyway.
EDIT: They also have bottom of the barrel customer service, as you can see from the soulless copy-pasted reply to mine and others' review.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team