On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Currency converter would be appreciated!
It took 24 hours for my flight to be confirmed, way too long. I was wondering if the transaction went through. But then I booked another one and it was confirmed right away. So it was weird that the first one took forever before being confirmed.
It is was convenient to use this app, I liked it. Fram now on only Edreams.
Received my confirmation very late after initial booking can do better on that
I like everything so far I like everything so far. This is my first time doing this on your site
When I clicked on the flight, it showed a price of "$370 ALL TAXES INCLUDED"
When I paid, it showed a list of Taxes, I was charged. The 'low cost fare' turned almost $500. I am requesting a refund of the difference. Also the site wouldn't allow me to, enter my birth date.because, the year stopped at 1950.My birth year is 1949. Also,it told me I may not be allowed to enter the country.Because my CANADIAN passport expires, less than 6 months away (Nov 27 2023)
Lowest price compared to several other sites. Booking process was simple and within 15 minutes all details were provided.
After being happy to find the right flight ticket for me and my daughter, a couple of days later I received an email from Frontier Airlines canceling my trip and offering me a very early flight or the option to change it to the same flight I purchased through Dreams but now I have to pay $100.00 to get the same flight that I got through Dreams which seems like a scam to suck more money out of stupid customers like me. And By the way not even Dreams or Fontier have live costumer services representatives
/// HOW FREAKING CONVENIENCE!SUPER VERY DISAPPOINTED
Everything has gone well so far, I expect this continues in the same way till completed my round trip, only issue is that app didn't update booking status until I made a change with my membership.
Not happy with not being able to select my seats for travel and I'm getting too many emails from you.
I am waiting to see if my reservation will not have hustles as I check in the date of travel.
It was the cheapest ticket that I found. The only thing is that you have to wait 24 hours to actually receive your booking confirmation. I'm still waiting for my tickets details
I really the service which you have provided, I happy that we were able book the ticket very easily without any issue.
I appreciate for your service
I made reservations with eDreams on
6-24-23 for flight on 7-14-23. I have no experience as of this date to report other than booking was simple & and very generous discount which I definitely appreciate!
Budget flights,good service so far, happy, seem ok. Haven't fly yet though but can only comment on purchase.
Booking was easy. Had problem with delayed and missed flight due to weather and eDreams team was awesome at helping with the situation
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members