eDreamsReviews 14,329

I tried for 2 weeks to book tickets for our family of 6 to go from Bogota to Cartagena, Colombia. Their online system could not confirm the purchase. So I tried a back door and somehow ended up on eDreams' site. They immediately accepted and confirmed my reservation. I'm still not sure of the exact cost, however, as the amount on the confirmed ticket is less than what showed on the invoice when I made the reservation.

So far so good not checked in yet easy enough to book would use again if needed

- eDreams first cut the money from my credit card upgrading to Prime without my consent
- They never removed my credit card despite me deleting from their platform
- They keep on sending fraudulent emails but never refunded my amount despite I bought insurance for full refund

Please please do not use crooks acting on behalf of eDreams, they are charlatans. In terms of due diligence and before anyone criticising me, I have used their service before in 2010, 2014 and 2016, without any problems or concerns. Therefore, I had their number in my phone and I communicated with them and thought I had negotiated a good price to go to the Gambia. Soon after money was exchanged and I was promised receipt and the tickets will follow soon after. To my surprise, no receipt and no ticket followed after 72 hours.

Naturally I became concerned, they were prompt to answer the phone initially, stating "don't worry, the tickets and receipt will follow". I phoned up every day for about four days and on the fourth day it appears they blocked my number. Therefore i used another number belonging to my wife, they answered the phone. My wife spoke to them in an amicable way – then they became unprofessional raising their voice, stating "why don't you believe us". Soon after they also blocked my wife. I recommend that nobody uses this service and stamp them out. They are charlatans and scammers. Once again, do not use or attempt to use their service.

Apparently they are third party agents acting on behalf of edreams, this is their information:
Opodo Waterfront Hammersmith Embankment Chancellor Rd London W6 '9RU
Arjun agent
+44 20 8144 2501

It was very easy to book and prices are also very impressive. Thank you very much

Overall experience is reflected on star rating!
The only downside was when processing the payment the website stated that the card was not accepted and i should try a different one, while on the bank account statement it showed as pending transaction. So which one is it? Did it fail or not? If the booking would have been 10k value and based on the website message and without checking the bank statement should have i payed twice leading to -20k? This is not safe and should be fixed ASAP!

They automatically start charging you for things months after your flight. I had to fight multiple fraudulent charges from them. Scam.

Was easy to manage the site, I was given good options easy to understand as well

The price was better than it would have been without e-dreams. & die customer service is responsive

I'm not 100% sure that the flight is booked. Hoping it is,as well the 3 days at Hotel Monte Kristo in Riga.

Last time it was a fine experience, the people there are nice and respectful and i feel relaxed