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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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The payment was safe and the information on the flights was correct and helpful.
My confirmation contained errors that forced me to call customer service. Traveler birthdates were incorrectly reported. No idea what went wrong?!?
Having a hard time opening the site takes 6-7 hours to open. But over all worth it.
Fast good service and easy to navigate and cheaper than other places
It was great experience, it was a pleasure to book the trip on this site, it is a cheap choice I choose
Only one problem I wanted to change my name on my prime
I love that didn't have any problems checking in and customer service pulling up I'm reservation. I want more out of the member ship
Hello
I want to gi e you 5 stars becouse is great app
Very easy and fast.
Congratulation for your job
Did not intentionally sign up $60 a year for nothing
Saludos, particularmente fue muy facil adquirir los pasajes, los precios excelentes, la pagina super sencilla de manejar. Experiencia muy Positiva.
The experience was good and quick and fairly easy.
Excellent service and information effective. Will recommend it to any one.
I don't know why do took 69,99£ in my account? I needed back.
I haven't flew yet so I can't talk about the flight but the service so far has been great
Please don't send me surveys. I trust you understand. Thank you.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I made an error in booking and EDreams staff resolved it quickly for me.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Very nice experience. The tickets were cheap and best as compared to other sites
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
The price went up rapidly and also flight's availability however the price was still a bit lower than other sites.
Overall experience is ok
Making our reservations was easy and as long as everything else goes well with the flights I will definitely continue to use eDreams.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I was on mobile and found the process to be quite smooth.
I would've liked the option to add more than one additional carry-on, however. If I want to travel with a larger suitcase plus my golf clubs, for example, I'm unable to sort that out ahead of time. Perhaps this is an airline specification and not that of eDreams.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team