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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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It's good to book flights in this website. They are very clear
Welcome. I bought a ticket through your site on the 14th of last May, and the amount was deducted from my bank card, and I was surprised on the 12th of June that another amount was deducted through you. Why was it approximately $65? Why was this amount deducted? Please return the amount to my account. This is inappropriate.
Very good so far not much more i can say. When i get to where i plan on going and have no problems i can give a better review.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Good deal and great experience and always looking for best and cheap tickets including great luggage deals
Generally I'm satisfied with the kind of customer care given to me.
My flight booking was fast and I'm happy with that.
انا حجزت تذكره ذهاب من ميلانو ايطاليا الي القاهره في مصر علي طيران العربيه يوم ١٣ اغسطس والعوده من القاهره لميلانو علي مصر الطيران يوم ١٥ سبتمبر بتكلفه ٥٥٣،٧٤ وانتم قمتوا بخصم مبلغ من الكارته٦٤٨،٣١ زياده عن مبلغ التذكره ليه انتم غير صادقين وانا أرغب في رجوع الفرق الى حسابي اما هبلغ الشرطه وهعمل محضر
I booked a flight with E-Dreams, not knowing i automatically sign up for Prime membership, I then called to cancel the annual membership before the cut off date. They then told me they would refund me as me and my friend had the same problem, my friend was refunded within two days. Two weeks later, I was still not refunded, and called again as I got an email saying "your refund is processed and is on the way", I even had to do a survey for the agent that helped state good customer satisfaction. However, I still did not receive my refund. I called again for a second time, then found out my refund was not processed and they would do it manually. One week later again, I still haven't received anything, and I use international calls every time I call. The customer service is the worst, and they just make empty promises.
Was easy and very transparent wit fees and ticket.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Great company I give 5 star review and recommend..
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
It was one of the best experiences that I have had in buying a flight in the application, without a doubt I would use the platform again, a thousand thanks to all the people who make us travelers feel comfortable when using said platform
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I used the cite and found the ticket was cheaper if I signed up for the FREE eDreams. Let me know how long I have until I can cancel.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Great communication and quick responding! I can do everything about flight right here and finish everything steps right on the app without stressing myself and asking any questions, and get answers
Booking, checking in, canceling, flight plans and information all you need is right here!
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team