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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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BE AWARE! I paid for refundable tickets + cancellation insurance, now they are claiming I had nonrefoundable ticket! They will offer you cancellation insurance, but under their policy is only 80% of the ticket, not full as advertised, and they will load up the hidden cost so you end up losing more money as tickets are worth! They STOLE 60% of my paid price! AVOID THESE THEAVES! And I traveled half of the world, and never ever saw something like this!
Booking online is much quicker than via a high street travel agency.
Best deal I like it, very helpful staff and good communication
We needed a ticket for the same day flight and was able to get that at a reasonable price. Thanks
It was very easy to find a flight that I needed. Very grateful since I've not had to do this for a very long time.
The experience was fine, but I just wanted to purchase my tickets. It felt like I was jumping through to get them
This was my first time using eDreams. Great experience.
Amazing service and easy to use. Will highly recommend
Good service, but the confirmation mail took 20 hours to arrive.
The App duplicated my first name and I then had the aurduous task of sorting out the airline ticket.
Booking was easy and it's a great deal. Great so far. Now to the actual trip. It remains to be seen. Thank you eDreams!
Booking flights for a upcoming trip was relatively straight forward, however the price increased during the process which I felt I had no option but accept
Price reasonable and acceptable
No need to wait for conformation.all details email directly to inbox
Very easy to use and order. This whole 50 character limit thing is kinda a pain
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
EL MEJOR PRECIOS ENTRE LAS COMPAÑIAS DE SERVICIO DE VOLETOS DE AVION.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I will have to give the review on trust pilot. The worst experience ever. Please be Careful and wise. You don't want to loose money!
Easy to maneuver and book flight. The communication channel via mail was well coordinated. I got a good rate and hope to use you again.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jan P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service