eDreamsReviews 14,330

While I prefer booking directly with airlines, eDreams is apparently the best way to book smaller regional airlines. Since I"m always looking to safe money on flights, the smaller airlines or second-tier airports are the ones I usually book.

Subject: Complaint Regarding Airline Ticket Purchase and Uncooperative Refund Process

Dear Kayak Customer Support/eDreams

I am writing to express my extreme dissatisfaction with my recent experience purchasing an airline ticket through Kayak and the subsequent complications I encountered while attempting to cancel my flight and obtain a refund. The frustrating and uncooperative process I have faced has left me deeply disappointed with the level of service provided by your company.

My journey began when I booked a flight through Kayak, trusting that your platform would facilitate a smooth and reliable transaction. To my surprise, I was redirected to a website called eDreams during the booking process. This unexpected transfer of services was not disclosed upfront, and it caused confusion and a lack of transparency regarding my booking.

After making the decision to cancel my flight due to unforeseen circumstances, I followed the necessary steps outlined by eDreams to initiate the cancellation and refund process. Unfortunately, what followed was a series of frustrating experiences and unfulfilled promises. Every time I reached out to eDreams for assistance, they provided vague responses and continually evaded providing a concrete solution to my request.

The lack of responsiveness and the runaround I have received from eDreams has not only wasted a significant amount of my time and effort but has also caused me unnecessary stress and frustration. As a customer, I expected a higher level of support and accountability from both Kayak and eDreams.

I kindly request that Kayak intervene in this matter and assist me in resolving the situation promptly. It is my belief that as the platform through which I initially made the booking, Kayak bears responsibility for ensuring the satisfactory resolution of any issues that arise.

I am hereby requesting the following actions to be taken to address this matter:

1. Facilitate direct communication with a representative from eDreams who possesses the authority to address and resolve my refund request without further delay.

2. Advocate on my behalf to eDreams, ensuring that they honor their refund policy and process my refund in a timely manner.

3. Review and improve the transparency of the booking process, ensuring that customers are fully informed about any third-party involvement and potential complications that may arise.

I trust that Kayak, as a reputable platform, values its customers and is committed to providing excellent service. I sincerely hope that you will take my complaint seriously and work towards resolving this matter promptly. Failing to do so will not only harm your reputation but also discourage potential customers from using your services in the future.

I look forward to a swift and satisfactory resolution to this issue. Thank you for your attention to this matter.

Yours sincerely,
Timothy Grant

The site comes up with value for money deals for my selected destination. Easy site design to navigate through and compare different combinations of available ticket prices. Quick response and quick confirmation after successful payment.

Every thing went well. I was worried about getting my confirmation but it came through before the 24 hour time

Easy to book really fast and great service looking forward to booking my next trip

They falsely advertise carry on luggage being included. When confronted with this issue, edreams gave us a general "I'm sorry your experience was unsatisfactory". They were not helpful in correcting the issue. We contacted them many days explaining in detail how they falsely advertised carry on luggage allowance with photos. Each time we were given a general "I'm sorry your experience was unsatisfactory". I asked for information to contact a supervisor or higher management to get the same message again. I doubt we even were dealing with a human.

I booked a flight on e dreams website and it was so easy flexible and professional just took few minutes for my ticket booking

Had to escape this creepy dude I went to Las Vegas with, utilizing this service saved me money I'd be spending on other services so I'm very thankful!

I enjoyed buying ticket from you it was good and on time

Good service, easy to use a d friendly. I could, I would have directed every one in this site for help, the prices and offers on this site are so good. Hotels Discounts, car rental discounts

I tried to figure out the baggage allowance for my flights but the help desk could not help me due to high traffic volume and technical issues. It has been already 12 hours and I tried multiple times Prime Help Desk over many hours but in vain.

My experience in this app is good, they have great deals.

I was unable to complete our flight plans via the internet, so I called customer service. The man I spoke with was very thorough in helping me resolve that issue, and I almost satisfied!