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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I do not like your systems that will not confirm a purchase without asking many stupid question s to add on more charged services that have already been declined and are offered free of charge by most airlines.
I am very new to flying and have never booked my own before. Lynx was straight forward and provided a good rate for me. I was only confused about weight restrictions for personal item luggage, but hoping for the best at the terminal tonight would absolutely use Lynx again if all goes well!
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Everything was very easy to choose from, Thank you!
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Sinceros. Me cobraron lo q dijeron, gracias. Recomiendo esta página
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I booked with Edreams many times but always is an uncertainty experience, I never know if the baggages in edreams really matches with the airlines bags rules. This situation puts a lot of stress in the travelers. When edreams saids Carry-on bags the airlines really means Smal bag cabin. It's unacceptable for a flight site like edreams.
Great. Booking was good and delivery was excellent. Prices are reasonable. I look forward to using booking process in the future.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I had to cancel my flight due to surgery. EDreams received the funds back from the airline. They are now holding my refund hostage. Apparently there is a legal settlement and I am also due mediation fees. The total is 562 EUROS. I have called several times. I have my booking and invoice number. However, no one answers the phone. I downloaded the app. I cannot log in. CAN SOMEONE HELP ME! THE BAD REVIEW SEEMS TO BE THE ONLY WAY I CAN GET ATTENTION.
It was a nice experience with eDreams,good and comfortable service
Nice. It was amazing
Every thing was too quick
Fantastic
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I needed to make adjustments and couldn't get hold of anyone to talk to!? I used to use edreams many years ago when they had someone real to help and talk to with any issues. Now it's all virtual and a complete nightmare to use or get any attention when needed.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Been using edreams for a few years now. Had good experiences mostly.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I was on the phone and web site with Spirit over 5 hours and could not book the same flight for more money but I was online with edreams for 5 minutes and booked the same flight for $30.00 less
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team