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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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If I buy from airasia, there got package to buy luggage, seat & meat… more easily…
But buy from here cannot choose the package!
Easy to navigate. Correct pricing. Simple to complete
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I'll let you know when the experience is completed.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Being an NHS keyworker I had a discount code. No matter how hard I tried I could not find anywhere during the booking process to enter this.
I bought two plane tickets from Mexico City to Lima, Peru. The airline cancelled the flight and trying to get my money back from this company has been an absolute nightmare. It has been 9 months and I still cannot get a refund. Every time I try to contact EDreams I spend hours on their human less system never able to speak to an actual person and I always get the same false reassurance that I will get my refund within 6 weeks. Six time I have heard this. I have spent countless hours trying to get the refund. The worse thing is that I actually bought their travel insurance but I was told by EDreams not to use it because the airline cancelled and was responsible for a full refund which never came. They owe me 900 dollars. Thieves!
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Great experience. Thank you. I will contact you again.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Booking is great but they are completely mad with the price of seat selection it's madness
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Booking really clear and easy to do. Not used e dreams before but would use again!
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Uses eDreams today for the first time. It was super easy to use. Fast, clear and concise I will be using their site again in the future
Really smooth and easy to access, would definitely continue to use your services
I received my travelling details thank you so much
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
The experience is good, a bit incomprehensible when choosing the luggage after ordering, but it worked out in the end.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I found you web page not very user friendly i fact wen I wanted to make a change to the booking it was impossible to do so through your manage your booking chat page. I got to point of mr going state to EasyJet web page and making the change which cost me £55 not happy will think twice be for booking with eDreams.
Easy to use and a great service I highly recommend this site for bookings
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Cuando eliges eDreams sabes lo que eliges.
Mucho anuncio, intento de venderte más cosas y mucho lío para conseguir el propósito.
No me gustó que me "obligasen" a hacerme premium, y no me gustó los mensajes constantes para tratarme de vender más cosas.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team