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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Worst site if you need to make changes to a reservation. You mostly exchange messages with bots. If you are lucky enough to get an agent (chats only / based in India), they are unable to do anything more that what you could've done online. It seems like a 1-2 man operation. Not worth if for the few extra $$ of savings
Booking process difficult. Very pushy system, trying to sell you extra stuff continuously. After booking you continue get inundated with junk mail, despite not having oped an account. Check in keeps failing. No response to emails regrading check ins. Totally regret using eDreams. Unsubscribe does not work.
Edit 02/09/2023: Unsubscribe finally worked..
Terrible service and the only thing they have going is cheap prices but you end up paying 4 times the price you initially paid.
I had serious difficulty to pay. I got a note on my screen that my Bank refused my creditcard. I called my Bank to find out what was wrong. The Bank said there was nothing wrong with my creditcard. I tried other ways of payment, like Ideal, but the name of my Bank was missing in the check list. Within one hour my booking was to my surprise "confirmed", but still "processing"
I'm happy my ticket was successfully locked and I'm happy for that, looking forward to a successful flight to my destination
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
It was an easy experience. But about Prime, I found a cheaper hotel at Booking..
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Easy to book and straight forward. A bit confused about the discount to join a club though.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Can't log into the site. It won't accept my password, when I try and change it, NO E mail comes through.
Need to book seats etc
I lost my passport and the car rental company in mexico Mex Car Rental would not rent to me, even with a photo of the passport. I was charged the full price of the car rental and they would not allow me to cancel or get a refund.
Best ticket prices.
Nice selection of travel times.
Efficient booking system.
Not a scam!
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Purchased a ticket and Edreams charged my card but Airline then cancel the booking.
Issue resolved. Edreams refurnd the money.
Thank you
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
It is with much disappointment that I have to inform you that I really can't digest weird eDreams Customer Support responses regarding my refund status.
As per eDream policy I deserved a full refund for eDreams accommodation confirmation number: **************.
In the first place, One of the eDreams customer support person(Aitihya) shared an email with me saying that they didn't find my accommodation booking reference number. Also Aitihya stated that it's not refundable however during my booking confirmation its clearly mentioned that it's 100% refundable if I cancel before certain date.
Secondly, after 2 weeks, I got a response from the eDreams customer support person(Siddharth) saying that they found accommodations booking reference numbers and escalated to the accounts department.
A few days later, I got one more email eDreams customer support person(Mohammed) saying that I have to reach out to Booking.com for my refund. He provided me Booking.com contact no *******004 in the email to get my refund. As per Mohammed's suggestions, I called Booking.com and they said we don't have such booking details and any partnering with eDreams.
Then I called ******* eDream Customer Support, and one lady attended the call from eDreams Hotel Dept. She shared a weird statement saying that they don't have such a booking reference number.
She transferred my call to another department, which said the refund was already initiated on 17th July. However I haven't received a refund so far.
I am sorry for this unfortunate news that it's pathetic & poor customer service from eDreams.
Didn't like the flight was delayed by about an hour which meant I missed my connecting train back to London and had to wait for the next train
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
It was a good experience they have heat deals but the apps keep crashing
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Varausvalinta oli helppo tehdä monen tarjoajan listasta, joissa aikatauluty sai hyvin näkyviin.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
While booking; moving from step to step price keeps rising
When making my booking, I had made a mistake on the departure date, so had to change it immediately as I was flying the next day, eDreams done this for me quite easily and in time. Was very pleased.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team