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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Excellent service and value fir money,this is my 3rd trip in 23 and highly recommended to anyone travelling abroad.
Good and fast online service. No problems with booking or holding tickets
Its first time im trying edreams hope everything will be ok
I had never used eDreams before but found the whole experience extremely easy.
Booked a last minute flight from Italy to UK when our train was cancelled the night before. Booking and journey went very smoothly and we arrived home happy and on time.
I payed extra to be able to change my booking. Whenever I go to the Dreams app and click on "change my trip" it just won't open. I keep on getting a loading sign and my internet connection is perfect.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Too many hoops. I now cant login. The website makes you signup and then I cant login to amend anything
The booking experience overall was easy. However, I don't know if you have any policy behind this. As in the airline company the ticket was triple of the price. I am bit concerned if i will have trouble on the check-in. As i had with ryanair i couldn't do online check-in as the ticket was locked by Opodo and ryanair would not let me check-in due to customer identification as the ticket was bought by the third party.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
My experience was very Excellent and you guys should keep up the Excellent work
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Best Offer! Fast Execution. Instant Settlement.Great Customer Support.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I have never experienced such a dodgy operator. At the purchase point (2 times) I was told the airline had increased the fare by 6EU. Then I was offered 30 days 'free trial' of Prime. If I declined I was charged a service fee of 60 EU. I accepted the offer and immediately after cancelled membership. 30 days later my credit card was charged 60EU. It was impossible to contact them. Do not believe me? Try to contact them, before you use them. After buying tickets on RyanAir I received an email from RyanAir informing me an unauthorised travel agency sold me tickets. It took a LOT of effort to satisfy Ryanair concerns. A relative went through the same drama.
Am experiencing on a little confuse on my bookings, I want to find out if my flight to London needs transit visa before bidding to Toronto from Ghana. I haven't received any confirmation yet, if there must be a transit visa then I'll change my transit destination to another country.
Apart that's Everything it's on point and easy when booking a flight and discounts and offers on deals for comfortability.
Thank You
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team